Engagement Specialist - Davita IKC - Bakersfield, CA

Engagement Specialist - Davita IKC - Bakersfield, CA Hybrid - 04425 - Bakersfield Oak Street Dialysis $48K - $57K Posting Date 06/04/2026 422 Oak St, Bakersfield, California, 93301-1744, United States of America At DaVita IKC, engagement is everything. As an Engagement Specialist , you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Commute to Davita clinics in the designated region 2-3 days per work, the remaining days from home Daily start time flexible between 7:00–8:00 AM Home workspace must include a quiet, private space with high-speed internet Responsibilities: Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person Welcome new patients to the program and collect any new concerns from existing patients; elevate to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize outreach efforts by urgency and importance to maximize patient impact (May represent up to half of total role responsibilities) Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments Perform outbound calls and respond to inbound calls from patients, providers, and Village resources Complete non-clinical screenings and pathways under the guidance of the Manager; elevate to Integrated Care Nurse as needed Assist the clinical team with moving patients through the continuum of care by completing tasks as directed Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs Communicate directly with patients in a timely and professional manner Maintain accurate, complete, and confidential documentation Demonstrate exceptional two-way communication, both oral and written Act in alignment with DaVita’s mission and values to deliver high-quality patient care Qualifications: High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred Prior healthcare experience preferred Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook Strong verbal and written communication skills, active listening, and motivational engagement techniques Highly organized, with excellent time management and follow-through Ability to work both autonomously and collaboratively with care team members Home workspace must provide a quiet, private environment with reliable high-speed internet Why You’ll Love Working Here: Directly impact patient care and engagement for complex chronic conditions Be part of a mission-driven, collaborative care team Flexible hybrid schedule with opportunities for professional growth Supportive environment that values innovation, communication, and patient-centered care Benefits: Comprehensive benefits: medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. This position will be open for a minimum of three days. Compensation for the role will be in the range of $48K to $57K annually, depending on experience and qualifications. It includes a competitive total rewards package, including a 401(k) match, health coverage, paid time off, and professional development opportunities. #J-18808-Ljbffr