Hybrid Executive Assistant

Position summary The Executive Assistant provides a wide variety of executive level administrative support to high-level senior professionals within a firm, office and/or client, which may include tasks such as calendar and phone management, travel bookings, expense reports, and any additional administrative job tasks as assigned. The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals. Location: Columbus, OH Schedule: Mon‑Fri; 8:30am-5:30pm EST Pay: $30.75 - $31.50/hour Benefits Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug) 401k Retirement Savings Plan Including Employer Match Paid Time Off (PTO) Life Insurance Paid Parental Leave Short‑term & Long‑term Disability Healthcare & Dependent Care Flexible Spending Accounts Domestic Partner Coverage Commuter Benefits Legal Assistance Employee Assistance Program (EAP) Access to free on‑site Gym Onsite Café Company Provided Parking Additional Employee Perks and Discounts Job Duties Utilize appropriate logs and/or tracking software for all administrative support work Thoroughly assess job requests and ensure appropriate completion of job tasks throughout the task lifecycle Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge) Use established procedures, standards and formats to complete administrative requests to client satisfaction Communicate with team members, lead, supervisor or client on job or deadline concerns or issues Meet contracted deadlines for service delivery and completing all work Troubleshoot basic software or hardware problems and basic equipment problems Help to foster a proactive environment of continuous service enhancement and relationship building with the client Perform quality assurance on own work and that of others, as requested Adhere to Williams Lea policies and client site policies Use equipment and supplies in a cost‑efficient manner Oversight for confidential company information including but not limited to corporate credit card information, P‑cards, employee and client distribution lists, prospective and current employee information Complex calendar and meeting coordination, including ability to make decisions on behalf of the supported professional Complex travel bookings, including accurate planning of multi‑leg international trips Communicate and respond in an effective and professional manner on behalf of the supported professional Ensure that job tickets are properly filled out before beginning work Assist in developing training plans and process maps for the administrative operation and deliver training plans to a team of administrators Serve as a subject matter expert and resource for junior employees Interact with clients in person, over the phone, via video or electronically in a professional and knowledgeable manner Prioritize workflow and efficiently multi‑task while maintaining professionalism and composure under immediate deadlines Answer telephone, emails, and place service calls when needed Qualifications Associate degree or advanced degree preferred; commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history 5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry, or experience performing administrative duties for a WilliamsLea client operation for a minimum of 3 years or more Formal education and/or training may be considered in lieu of experience Excellent calendar management experience and skills, including the coordination of complex executive meetings Advanced proficiency in MS Office (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client Familiarity with other software programs for providing administrative support Previous experience scheduling travel arrangements preferred Previous experience providing administrative support at the executive level preferred Ability to interact well with all levels of management Trustworthiness with highly sensitive and confidential information, handled with professionalism and discretion Strong attention to detail; able to work on multiple projects simultaneously with little to no errors Excellent organizational skills Ability to meet deadlines and complete all projects in a timely manner while maintaining professionalism and composure under immediate deadlines Good judgment to make decisions that conform to business needs and policy Good problem‑solving skills and understanding of when to elevate a problem to a supervisory level Ability to work independently with strong decision‑making abilities and collaboratively as part of a team Ability to work in a fast‑paced, high‑volume environment with efficient and effective multi‑tasking skills Strong verbal and written communication skills Proficiency in using equipment, technology, software and hardware necessary to perform job functions Self‑motivated with a positive attitude while remaining flexible, proactive, resourceful and efficient Proven customer service skills to create, maintain and enhance customer relationships #J-18808-Ljbffr Williams Lea