Systems Administrator

About Copeland: Copeland Technology Solutions is a managed services provider in the Buffalo-Niagara area. We help businesses across the United States and Canada with their IT responsibilities and create opportunities for them to improve their business by leveraging technology. Copeland Technology Solutions has the business expertise backed by experienced professionals to assist you with whatever your information technology needs may be. We provide IT consulting through a single point-of-contact and enjoy a personal level of interaction with all our customers. Position Summary: The Systems Administrator (Execution – Projects & Microsoft 365) is a hands-on technical execution role responsible for completing assigned project tasks across infrastructure, cloud, security, and collaboration platforms. While this role supports all project types, it requires strong Microsoft 365 experience due to the organization’s heavy focus on SharePoint migrations, Entra ID, Conditional Access, Intune, and Microsoft 365 security configurations. The Systems Administrator executes work as assigned, assists within escalation layers when engaged, documents thoroughly, and escalates risks early. This role does not own solution architecture, project scoping, or service queues, but is trusted to execute complex work reliably across environments. Key Responsibilities: Execute assigned project tasks across infrastructure, cloud, security, and collaboration platforms Support a wide range of projects including on prem physical servers, remote desktop environments, SharePoint implementations and migrations, Network and virtualization project components. Follow established standards, procedures, and project plans Validate work prior to task completion Microsoft 365 Execution Expertise Execute advanced Microsoft 365 tasks including: SharePoint site architecture, permissions, and migrations Entra ID (Azure AD) user, group, and policy configurations Conditional Access and MFA enforcement Intune policies, device compliance, and enrollment Exchange Online and M365 security configurations Validate configurations for security, usability, and consistency Identify misconfigurations or gaps and escalate appropriately Support the service escalation process by executing advanced technical remediation work. Assist with escalated service issues when engaged by SDM or System Engineer Execute approved remediation steps within defined scope Document root cause and resolution steps clearly Escalate further when issues exceed authority or scope Protect delivery through clear communication and boundary discipline: Complete task-level and close-out documentation accurately Maintain clean tickets, notes, and artifacts Contribute to standard operating frameworks or templates when execution gaps are identified Core Competencies Technical Execution: Accurately executes complex technical tasks across multiple project types Microsoft 365 Proficiency: Demonstrates strong working knowledge of Microsoft 365, including SharePoint, Entra ID, Conditional Access, and Intune Standards Discipline: Follows procedures and configurations consistently Documentation Accuracy: Produces clear, complete, and audit-ready documentation Judgment & Escalation: Knows when to proceed, when to pause, and when to escalate Communication: Communicates clearly, concisely, and professionally across teams Total Compensation: Copeland offers a competitive salary and benefits package including: 401k Plan after 6 months Health insurance with an employer contribution to premium day one Employer funded Health Reimbursement Account (HRA) PTO Voluntary Dental, Vision, AFLAC options, and a Flexible Spending Account with Medical and Dependent Care options #J-18808-Ljbffr