Program Manager - BPCI

Program Manager - BPCI

Software Guidance & Assistance, Inc., (SGA), is searching for a Program Manager - BPCI for a contract assignment with one of our premier SaaS clients in San Jose, CA. This is a hybrid role.

Responsibilities:

• Design, develop and deploy cross-functional operational improvement initiatives
• End-to-End program and project management in line with the best in class industry standards
• Partner with various functions like Finance, M&A, IT etc. to envision and deliver high-quality business solutions
• Mapping and re-engineering business processes continuously to ensure that Operations are lean and streamlined
• Identify and set-up process/system controls to sustain implemented changes and solutions
• Collaborate and manage workstreams in large scale business transformational programs
• Influence and drive key decisions regarding the projects

Required Skills:

• Business Acumen and Analysis:
  • Strong ability to understand organizational strategic direction and translate those into functional and operational change and improvements
  • Research market trends and industry best practices to augment functional operating models
  • Conversant with operational data analysis methodologies, tools and techniques
  • Ability to create strong business cases for projects and work with the leadership team on prioritizations
• Problem solving skills:
  • Demonstrated ability to adapt and operate in a rapidly changing business landscape
  • Ability to dissect, collaborate and delegate tasks towards solving complex business problems
  • Focused on rapid value creation through quick wins and long term sustainable value realizations
  • A strong Change Manager with tenacity to follow through till closure
• People Skills:
  • Ability to paint an exciting visual for overall project designs and operating models to influence stakeholders and leadership
  • Strong people skills, with distinctive ability to influence across levels and teams
  • Maturity to deal with ambiguity and agility to switch gears, strategic and tactical, according to organizational needs and dynamics
• Experience Level:
  • 6-8 years of progressive experience which includes Business Strategy/M&A Integrations/Consulting/Customer Experience functions
  • Core 3-5 years of demonstrated success in leading/driving business transformation, operational excellence or process engineering projects
• Strong understanding of various business process improvement methodologies
• Bachelor's degree or equivalent a must; MBA or equivalent strongly preferred

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work.