Office Manager

Office Manager

This position is responsible for managing office operations of the Center for Orientation, Retention, and Exploration to ensure efficient functioning of the department by ensuring that students are screened appropriately for appointments, informed on the new student experience, and directed to retention initiatives. This includes monitoring and reconciling the departmental budget, training and evaluating student and hourly support staff, ensuring accurate reporting of the department's caseload and maintenance of student records, and providing administrative support to the director.

Minimum Qualifications:

Considerable knowledge of effective customer service and problem resolution techniques. Working knowledge of computer software and information systems such as Microsoft Office and Banner or related programs. Working knowledge of budgeting principles. Effective oral and written communication skills. Demonstrated effective organizational and time management skills in dealing with multiple clerical and logistical activities. Demonstrated excellent interpersonal skills. Demonstrated ability to work well with diverse groups of people. Demonstrated ability to work independently and prioritize work. Demonstrated ability to interpret and follow established policies and procedures. Demonstrated ability to use sound judgment to make appropriate decisions. Demonstrated ability to produce reports and manipulate data. Demonstrated ability to lead and direct the work of others.

Additional Considerations:

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer.