LEAD INFORMATION TECHNOLOGY TECHNICIAN

This promotional recruitment is only open to current "Regular" City of Huntington Beach employees. (Employees who have not completed their INITIAL probationary period are not eligible). Note: This job description is currently being updated and is under review for final approval. In Huntington Beach, we believe passionately that the key to becoming the best beach City in the world starts and ends with finding the right people to join our team. At this time, we have an outstanding career opportunity available, as we’re looking for the right person to serve as Lead Information Technology Technician for the Information Technology Services Department. Information Services Department The Information Services (IS) Department provides essential internal services to all City departments through the integration of people, processes and technology to increase efficiencies and effectiveness, serving as the technology foundation that enables the City to function securely and reliably. We recognize the importance of partnering with City departments to develop technology solutions that are innovative, secure, reliable, cost effective and scalable. We believe in the concept of future proofing these solutions to ensure a sustainable working model that continues to deliver successful results. Information Services is organized into three divisions: Technology Engagement & Support, Business Applications and Infrastructure Systems. Additional responsibilities such as administration, cyber security, Geographic Information Systems (GIS) and public safety are distributed equally throughout the department. The Position Under general supervision, performs a wide range of highly complex technical duties to provide effective support for network services and business processes. The Lead Information Technology Technician performs advanced journey-level, highly complex work with broad discretion regarding application of procedures and guidelines and setting work priorities. Incumbents provide mentoring, on-the-job training and guidance to other staff. Positions assigned to this classification must posses advanced knowledge of the principles, theories, and best practices of complex technician work, as well as project management skills, required to perform the work. Installs, configures, tests, troubleshoots and repairs standard desktop hardware and software as well as various peripheral equipment Installs and maintains complex network support equipment including routers, switches, hubs, fiber optics and other specialized LAN/WAN devices Conducts inventory of hardware and software, updates and maintains database inventory system during new installations and relocations Monitors various systems for abnormal situations and error messages; performs advanced troubleshooting, diagnosis and repair of malfunctioning equipment and software. Performs advanced information system security duties; implements network and data security standards; implements administrative and technical safeguards as needed to ensure appropriate security monitoring, mitigation, documentation and auditing for compliance as well as investigation purposes; maintains well-documented, organized tape library. Creates and maintains network shares, printers and server monitoring devices; configures network communication devices for optimum server and network connectivity Performs highest level of troubleshooting and repair of equipment Performs various system quality assurance activities; tests and troubleshoots system issues using appropriate technology; executes testing plans to validate functionality and resolve issues. Plans, implements and monitors hardware and software upgrades, patches, security and backup/recovery processes; obtains new and upgraded system hardware and software from vendors; utilizes appropriate tools to install and test upgrades and patches; may develop utility programs as needed to ensure that new and upgraded systems work effectively with current systems and programs; determines and documents proper installation parameters for software and hardware to ensure smooth integration, transition and efficiency. Develops and maintains technical documentation of processes, procedures and produces training materials; provides operating instructions and trains users in procedures for hardware and software use may develop and present various training sessions to users. Train audio visual and desktop users regarding routine technical processes; provides information on basic system and application functions; explains user access rights. Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes In lead capacity, assigns daily work tasks, oversees the work of, and provides training to other staff members when serving as project leader of designated projects Reports to work as scheduled and works various hours, including nights and weekends as deemed necessary by supervisor/manager, to conform with changing priorities and meet deadlines; maintains regular and consistent attendance record Any combination of education, training, and experience that would likely provide the knowledge, skills, and abilities to successfully perform in the position is qualifying. A typical combination includes Education: Associate’s degree in computer science, telecommunications or other closely related field. Experience: Five (5) years’ journey-level experience installing and maintaining computer hardware and software applications and support, including one year project management experience. Licenses/Certifications: Possession of a valid California Class C driver's license and an acceptable driving record are required at the time of appointment and throughout employment. Special Conditions Must be able to respond to emergency services call out. Must pass a comprehensive background investigation. Employees regularly assigned/required to drive a city or personal vehicle in the course and scope of work shall be required to participate in the DMV Employer Pull Notice program. Public Employee Disaster Service Worker In accordance with Government Code Section 3100, all Huntington Beach city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. The scheduled virtual oral exam will be held on September 17, 2026. #J-18808-Ljbffr City-of-Huntington-Beach,-Ca