Security Account Manager — Lead Guard Services & KPIs

Overview Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters. Why Work at Inter-Con? Overview Founded in 1973, Inter-Con Security Systems, Inc. is a leading US-owned security company, providing integrated security solutions to government and commercial customers on four continents. Inter-Con remains under family ownership and control and operates as the industry leader in the field of customized, high-requirement security solutions. Inter-Con employs over 25,000 security personnel worldwide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con is Everywhere Security Matters. Why Work at Inter-Con? Passion : Inter-Con is a thriving company that is passionate about its products and people. Joining the Inter-Con family is an opportunity for growth and career advancement in an environment that truly cares for its employees. By joining the Inter-Con family, you’re working with the best to build a safer future. People : Inter-Con is more than a company, it’s an alumni base. We believe in positioning the right people in the right place to help them achieve their long-term aspirations for career growth. We have transitioned thousands of officers into successful careers in law enforcement, government services, foreign affairs and many more. Your career success drives our success. Benefits : Inter-Con offers excellent full-time and part-time benefits that include: flexible scheduling to accommodate lifestyle commitments, vacation, sick leave, medical, dental, sponsorship for Top Secret Clearance, comprehensive training, discounts on higher education and much more. Partner with us to begin a journey that begins with a commitment and leads to a career of a lifetime. Stand out. Be proud. Be Inter-Con! Employment Opportunity Sometimes the threat to life, destruction of critical infrastructure or damage to the environment is so severe that a specially trained and equipped security force is needed. When that happens, Inter-Con turns to its Security Officers. As part of this elite team, you will secure some of our most vital assets. You will be trained in enhanced security procedures and be exposed to cutting edge technology. The qualifications are high, and the training is rigorous, but if you make it you’ll join one of the most exclusive clubs in the Inter-Con family. As a Security Officer you are at the tip of the spear when it comes to the advanced security solutions, we provide our clients every day. Position Requirements The Account Manager leads the effort to efficiently and effectively provide guard services and asset (lives, buildings, equipment, data, & intellectual property) protection within the assigned site or region. The Account Manager will ensure the effective use of resources (manpower, hardware, and software), metrics, and communication so that they provide Purchaser Senior Managers, internal and external Auditors, and shareholders with a high level of confidence in, perceived value from, and support of Purchaser. This is a position that requires a 24x7 view of Provider's operations and Purchaser's needs both nationally and internationally. This position is not required at all locations, but if required, will be based at one of the specific facilities they are responsible for. The Account Manager will be responsible for one large Purchaser facility or for multiple facilities as requested by Purchaser. Strategically lead and manage a large-scale guard force service and Operations ensuring that it is customer focused, reliable, experiences minimal turnover, and achieves or surpasses agreed upon service level performance and process improvements; Have overall responsibility and accountability for the Provider’s deliverables and services to Purchaser. Oversee and have the ability to hire, manage and performance measure all listed job descriptions and operations at the Facility; Strategize and partner directly with Senior Leadership, Operations, and Loss Prevention to assist and support them in meeting compliance requirements related to IT and/or Physical Security; Serve as department's liaison and security subject matter expert; Enhance, track, and report on metrics which are key performance indicators, allowing performance improvements so that the desired outcomes are achieved to plan and in a timely manner; Ensure that they and their team members understand, align performance and actions with and can clearly articulate the vision and values of the organization and their department; Accomplish department objectives by establishing action plans, timetables, and outcome measurements, obtaining and allocating resource, reviewing progress and making mid-course corrections; Achieve financial goals by establishing objectives; developing and monitoring budgets; controlling and reducing costs; optimizing use of department assets; Ensure invoice accuracy prior to submitting. Submit weekly invoice snapshot to Loss Prevention Follow Purchaser’s guard model and act as the shift supervisor when on site Notify client immediately if staffing level at any site falls below 80% Demonstrate resiliency and sound judgment in dealing with business challenges; Be proficient on all Microsoft Office applications and use available resources efficiently Ensure comprehension of current Emergency Response Plan at all facilities; Work in an industrial environment that requires walking up to 5 miles a day. Be onsite for at least 40 hours a week Ensure proper data is entered into Purchaser’s security guard performance management tool “SPECTER” on a daily basis. Assists with screening during high traffic periods (breaks, end of shift, etc.) Report suspicious activity, safety hazards, unusual circumstances and/or behavior, maintenance issues, accidents, Injuries, etc. Participate in Emergency Evacuation and Take Shelter Events Perform other related duties and responsibilities as assigned or required Specific Benefits Include Recognition and Reward Programs. Training and Career Development. Opportunities for Medical, dental, Holidays, vacation and sick, and 401 (k) retirement plan. Uniform and equipment provided Additional benefits vary depending on position. Requirements Must have a High School Diploma or G.E.D. equivalent Must be CPR/First Aid/AED certified Must understand, read, and write in English Successfully complete a Fingerprint background check and drug screening MD State Guard Card Reliable Transportation Some Duties May Include Make access badges in accordance to SLA Screen associates and determine root cause of activations Monitor post activity to ensure the security of the facility, preventing unauthorized access Review and save CCTV video regarding incidents Complete various logs Complete incident reports by end of shift Respond to alarms in accordance to SLA standards Input Incident Reports in database by end of shift Provide direction and support to associates and assist associates with security matters as needed Conduct patrols and report suspicious activity, safety hazards, unusual circumstances and/or behavior, maintenance issues, accidents, injuries, etc. Monitor building activity to ensure the security of the facility, preventing unauthorized access Conduct various audits Respond to alarms in accordance to SLA standards Provide direction and support to associates and assist associates with security matters as needed Perform escorts if requested Respond and assist with all emergencies Back fills open positions for breaks lunches and/or call offs as needed Makes access badges Participate in emergency evacuation response Other duties as agreed to by the parties Work Environment and Schedule Job operates in client sites which could be indoors or outdoors. Position requires prolonged standing and walking, in the performance of daily security activities. Open availability Nights, Weekends, Holidays and overtime as directed(overtime occurs). Work various shifts and Holidays as assigned. Veterans Inter-Con is passionate about hiring veterans. In fact, we’ve hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit: Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. License PPO# 6822 #J-18808-Ljbffr Inter-Con Security