Mortgage Account Manager

Lendz Financial offers a full‑service direct wholesale residential mortgage lending platform, focused on helping mortgage brokers grow their loan origination volume with simplified processes and intuitive, tech‑based solutions. We emphasize a modern, customer‑centric approach, offering competitive rates, a diverse range of products, and rapid turnaround times. Committed to delivering a world‑class experience for our broker partners, we streamline the lending process to ensure a smooth journey from application to closing. Job Summary We’re Lendz — a modern mortgage lender with a mission to deliver exceptional white‑glove service in the non‑QM space. We’re looking for a sharp, proactive, and customer‑obsessed Account Manager to join our high‑performing remote team. As the face of Lendz to brokers and internal teams alike, you’ll ensure loans move quickly, questions get answered professionally, and every stakeholder feels supported. If you’re a proactive communicator with a service‑first mindset who thrives on follow‑through, clarity, and constant learning, we want to meet you. This is a fully remote role. Occasional travel to our Fort Lauderdale, Florida headquarters may be needed for training. What You’ll Do Own the Broker Experience: Deliver white‑glove service from submission through close. Keep brokers in the loop with timely, clear, and professional updates. Build trust by responding accurately and taking initiative to resolve issues. Be the Link That Moves Loans Forward: Manage active loan pipelines alongside Account Executives and Underwriters. Sort and convert conditions within 24 hours. Keep Salesforce and internal systems meticulously updated. Communicate Proactively and Professionally: Stay one step ahead by anticipating questions and sending proactive follow‑ups. Represent Lendz with polish — both verbally and in writing. Collaborate cross‑functionally with Sales, Underwriting, Closing, and Funding teams. Stay Curious & Grow: Learn enough about non‑QM to be “dangerous” — and use that knowledge to solve problems fast. Absorb training, tools, and tech that make you (and our process) better. Share ideas that improve efficiency, elevate service, and enhance the broker journey. What We’re Looking For 1–3+ years experience as a Processor or Account Manager in mortgage lending (non‑QM is a plus). Tenacious follow‑up skills — you don’t let things sit. Excellent verbal and written communication. Polished, poised, and professional — especially under pressure. Organized and deadline‑driven with a “whatever it takes” mindset. A growth mindset and hunger to learn the business deeply. You’ll Thrive at Lendz If You Are A customer experience nerd — someone who obsesses over delighting clients. A team collaborator who can work independently but thrives in partnership. A fast learner who connects the dots quickly and asks smart questions. A doer who communicates early, often, and with confidence. Perks of Working at Lendz Fully remote flexibility Tech‑forward systems & tools at a fast‑growing company Supportive and inclusive culture Commitment to professional development Highly subsidized health care, vision, dental, and life insurance 401(k) program 15 days of PTO to start + 9 paid holidays Lendz Financial is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, veteran status, disability, or any other protected characteristic under applicable law. #J-18808-Ljbffr