Front Desk Agent

Description Do you want to work in a fun, and energetic environment where you will be challenged, rewarded, and inspired? Lead the way for hospitality in Daytona Beach, at the Beautiful Max Beach Resort – Daytona Beach. Now Interviewing Part Time Guest Service Super Stars! Required for all positions: Superior Guest Service A Sense of humor Teamwork; there’s no job too big or too small for us to conquer together! Benefits Offered to Full-time Team Members Paid Time Off (PTO) Medical Insurance Dental Insurance Vision Insurance Supplemental Insurance 401K A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the room location and has a bell person accompany them. Assist guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards. Demonstrate thorough knowledge of hotel information, including room categories, room rates, packages, promotions, local area, and general product knowledge, and answer guest questions and inquiries. Use up-selling techniques to promote hotel services and facilities and maximize room occupancy. Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner. Field guest complaints, conduct research, and negotiate solutions for guest satisfaction. Receive, input, retrieve, and relay messages to guests. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. The specific examples provided are not intended to be all-inclusive. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change at the sole discretion of the Company and does not create an employment contract. Qualifications Front Desk Behaviors Leader: Inspires teammates to follow them (Preferred) Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred) Motivations Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Job Security: Inspired to perform well by the knowledge that your job is safe Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Experience Required: 1 year Front Desk Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor. Source: Crescent Hotels & Resorts #J-18808-Ljbffr