Front Desk Clerk

Job Description

Job Description

Job Summary:

The Front Desk Attendant is the face of the hotel, handling guest check-ins and check-outs, reservations, and providing outstanding customer service. The role also includes helping with online reviews, third-party platforms, and light support duties when needed.

Responsibilities:

• Guest Services:
  Greet guests warmly, check them in and out efficiently, answer questions, resolve issues professionally, and provide information about the property and local area to ensure a pleasant stay.

• Front Desk Operations:

  • Handle all front desk tasks, including managing reservations, cancellations, and payments

  • Respond to guest reviews on platforms like Google, TripAdvisor, and Booking.com

  • Monitor and update online travel agency (OTA) listings for accuracy (rates, availability, photos, etc.)

  • Manage daily reports, ensure accurate billing, and balance the cash drawer

  • Communicate room status and guest requests with housekeeping and maintenance

  • Maintain a clean, welcoming front desk and lobby area

• General Assistance:
  Occasionally assist with folding towels or small tasks when the team needs help—especially during busy periods.

Requirements:

• High school diploma or equivalent

• Previous hotel, front desk, or customer service experience preferred

• Strong communication and basic computer skills

• Comfortable using reservation systems, email, and review platforms

• Friendly, dependable, and able to work under pressure

• Flexible availability, including weekends and holidays

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