Process Analyst

Job TitleJob DescriptionRequirements:Lean / Six Sigma certification or a management-consulting background.Domain background in Technology / Telecom / Data Center supply chain — familiarity with network build, deployment, and infrastructure supply-chain operations.Proven process mapping that produces implementation-ready specifications.Demonstrated ability to extract knowledge from busy SMEs.Strong stakeholder management and documentation skills.Comfortable working on-site and embedded within a client environment.What you'll do:Map end-to-end project coordinator (PC) workflows across the assigned domain, producing current-state process flow diagrams and identifying automation gaps.Run time-and-motion studies and shadowing sessions across all workflows; capture tool-usage patterns and establish baseline efficiency metrics.Extract undocumented institutional knowledge from SMEs and convert tribal knowledge into structured, reviewable documentation.Author build-ready automation specifications and hand them off to the engineering team; establish the baseline data engineers build against.Partner with engineering during build to validate outputs against real workflows, resolve edge cases, and identify Phase-2 agentic automation patterns.