Team Leader

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Loan Servicing Operations supports existing Commercial Lending products and services (Syndicated & Bilateral Loans). These services include updating customer and loan information, responding to client and business partner enquiries, managing financial and non-financial transactions, generating bills and invoices, and providing customer support and general maintenance through the life of the loan.

Job Description*

Dedicated Servicing Team (Agented/Part-bought) supports Syndicated Loans servicing both 'As 'Agent' and in 'Part-bought' lender capacity, mainly for US region relationships. Servicer-1 works on various financial transactions and non-financial service requests received from Clients/Agent banks. Loan IQ is the System of Record to process all such transactions.

Responsibilities*

• Taking ownership of assigned portfolios/service requests/transactions and completing with in turnaround time.
• Validating payment instructions/ notices and release advances/wires/notices to clients, lenders & Agent Banks on Loan IQ
• Managing periodic rate changes, rollovers, advances, payments, conversions, and Fronted Letter of Credit for Large Corporates
• Updating system of record with adherence to standard operating procedure and guidelines
• Timely action, resolution and reconciliation of financial breaks/past dues and following escalation matrix as & when needed.
• Effective communication and coordination with fellow team members, managers, and other stakeholders (agent banks/lenders)
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy.
• Innovative approach to work and continuous identification and highlighting of process improvement opportunities
• Identification and escalation of risk issues or controls gaps, working towards risk mitigations through controls enhancements and creating a risk proactive team culture, following the risk framework all through.
• Providing subject matter expertise and guidance to the team including coaching and mentorship to the new joiners.
• Working on complex deals, outstanding past dues, and reconciliation line items.
• Exceptional problem solving and exception management skills.
• Advanced level of understanding of commercial lending products, functions, and processes
• Understanding of loan trading markets and functions

Requirements*

Job Title*

• Team Leader

Education*

• B Com, M Com, MBA (graduation in finance stream)
• Certifications - If Any

Experience Range*

• 2-3 Years of relevant experience

Foundational Skills*

• Overview & Navigation of Loan IQ │ Expert
• Overview & Navigation of iCon/GSS │ Advanced
• Banking & Markets Knowledge - Closing & Settlements, Loan Trade Servicing & Assignments, Primary & Secondary Markets │ Advanced
• Loan Servicing (Bilateral and Syndication) - Overview, types of Facilities, roles of different parties, Advances, Payments, Pricing Change, Renewals/Rollovers, Conversions, Fees, LCs, and Loan Maintenance │ Advanced
• Reconciliation - Understanding on GLs, Past dues etc. │ Proficient
• Commercial & Business Banking Lending - Basic Overview, Credit Product Knowledge, Loans Life Cycle & Credit documents │ Proficient
• Attention to Detail │ Advanced
• Flexible and Open-Minded │ Advanced
• Communication Skill - Verbal/Written │ Advanced
• Customer Focus │ Proficient
• Stakeholder Management & Network/Relationship Building │ Advanced
• Critical Thinking │ Proficient
• MS Office (Excel, Word, PowerPoint) │ Advanced

Desired Skills*

• Functional knowledge of AI/ML tools │ Proficient
• Operational Risk - Inadequate or failed internal processes, people, and systems or from external events │ Proficient
• Global Payment Product/Ops knowledge - Wire Transfer, Direct Debit, ACH, Swift etc.  │ Proficient
• Active Listening │ Advanced
• Positive Impact and Influence │ Proficient
• Strive for Excellence/Change Management │ Proficient
• Team Building │ Proficient
• Numerical Ability │ Proficient
• Negotiation Skills │ Proficient
• Overview & Navigation of Work Fusion │ Proficient
• Data Management & Dashboard Tools - Tableau, Alteryx, SharePoint etc. │ Proficient

Work Timings*

• 12.30 hrs - 21.30 hrs (US Region)
• 14.30 hrs - 23.30 hrs (US Region)

Job Location*

Hyderabad