Shift Manager

Job Description

Job Description

Benefits:

• Scholarship Program
• Referral Bonus Program
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Tuition assistance
• Vision insurance
• Competitive salary

Position Overview
Supporting one of the largest QSR brands, the Shift Manager will support daily operations, develop your team, and help drive strong business results in a high-energy operation. Youll work closely with the Store/Restaurant Manager to ensure smooth operations while gaining the experience needed to grow into a leadership role.

Why join us?

• Opportunity to grow into a Store/Restaurant Manager role
• Hands-on leadership experience in a fast-paced environment
• Direct impact on team success and guest experience
• Generous discounts on food/coffee

Key Responsibilities
Team Leadership

• Assist with recruiting, hiring, and training team members
• Lead by example and work alongside the team during shifts
• Provide coaching and feedback to support team development and a positive team culture
• Hold team members accountable for performance and behavior

Operations & Guest Experience

• Create a guest-first culture and lead by example to deliver excellent service
• Maintain brand standards, cleanliness, and food safety
• Address guest feedback and support service improvements

Business & Financial Performance

• Support sales growth through execution of promotions and initiatives
• Help manage labor, food costs, and cash handling
• Track performance and assist in achieving business goals

Administrative & Operational Support

• Assist with scheduling, payroll, inventory, and ordering
• Complete basic reporting and administrative tasks
• Support and step in for the Store/Restaurant Manager as needed

What Were Looking For

• Prior management or leadership experience in restaurant, retail, or customer-facing environment (QSR preferred)
• Strong communication and teamwork skills with a demonstrated understanding of confidentiality
• Ability to work in a fast-paced, hands-on role
• Basic math, problem-solving, and computer skills
• High school diploma (or equivalent)
• ServSafe Certification (preferred)

What to Expect

• Flexible schedule (including early mornings, weekends, holidays)
• On your feet most of the shift (candidates should be able to sit, stand, traverse, etc. for up to 12 hours and lift up to 50lbs.)
• Fast-paced, team-oriented environment