Senior Manager Policy & Procedure Development

Description

Job Title: Senior Manager, Policy & Procedure Development

Resume Date: November 17, 2026

Department: Office of the President

Work Location: 2 Broadway

Job Family/ Grade: ADC 005

Earnings Potential: $98,781-$1,23,476

MTA Bridges and Tunnels reserves the right to remove this posting before the application deadline

MTA Bridges and Tunnels operates the largest bridge and tunnel network in New York City, managing nine crossings that include seven bridges and two tunnels. Serving more than 336 million vehicle crossings each year, this network connects communities across the five boroughs and supports regional mobility. In addition, MTA Bridges and Tunnels oversees the Congestion Relief Zone, working to ensure safe, efficient travel and a more sustainable urban environment. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Telework
This position is eligible for telework which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Job Summary
The Senior Manager, Policy & Procedure Development supports the Assistant Vice President of Operations Planning in the development, review, maintenance, and continuous improvement of policies, procedures, standards, guidelines, and related operational documentation for MTA Bridges and Tunnels (B&T). This position serves as a central resource for policy governance and operational consistency across B&T. The Senior Manager will work closely with executive leadership, department heads, subject matter experts, and other key stakeholders across B&T to ensure policies and procedures are clear, current, practical, appropriately controlled, and aligned with MTA requirements, applicable laws and regulations, and B&T's strategic objectives. The position will establish and manage a comprehensive Policy & Procedure Governance Framework, including policy ownership, approval authorities, review cycles, version control, compliance monitoring, and records management. The Senior Manager will identify opportunities to simplify, standardize, automate, and modernize B&T's policies and procedures. The position will also support the Assistant Vice President in agency-wide strategic initiatives, organizational improvements, audit readiness, and executive level projects.

Responsibilities

Support the Assistant Vice President of Operations Planning in coordinating the development, review, revision, distribution, and maintenance of B&T policies, procedures, standards, and guidelines. Help maintain documentation standards, version control, and review schedules.

Work with subject matter experts and department representatives to document existing business processes, identify gaps or redundancies, and recommend improvements to policies and procedures.

Provide research, analysis, and recommendations to the AVP of Operations Planning policy-related matters, process improvements and opportunities to strengthen operational consistency across B&T.

Identify opportunities to improve and standardize policies, procedures and business practices across departments, coordinating with stakeholders to support the development and implementation of approved changes.

Coordinate with Internal Audit, Compliance, Legal, Risk Management and other relevant stakeholders to support the review and resolution of policy- and procedure-related findings and recommendations.

Prepare status reports and updates for the AVP and leadership on policy reviews, pending revisions, implementation progress and outstanding issues requiring follow-up.

Identify opportunities to improve policy and procedure management through digital tools, document management systems and workflow automation, coordinating with relevant stakeholders as appropriate.

Research relevant regulatory changes, industry practices and operational developments to identify potential impacts on B&T policies and procedures and bring recommended updates to the Assistant Vice President's attention.

Performs other duties as assigned

Complies with all policies and standards

May be required to work hours outside regular work hours, as applicable

Observes the work performed by contractors, as applicable

Reviews invoices and approves them if the work has contractual standards, as applicable

Addresses performance issues with the contractor when possible, as applicable

Escalates issues to other parties when needed, as applicable

Qualifications
Bachelor's Degree in Arts/Sciences (BA/BS) from an accredited college or university in Business Administration, Public Administration, Operations Management, Organizational Development, Policy, or a related field. An equivalent combination of education and experience may be considered.

Minimum 7 years of professional experience in policy and procedure development, business process improvement, organizational governance, compliance, or operations management or a related field.

Minimum 2 years of experience coordinating projects or initiatives involving multiple departments, subject matter experts, and stakeholders.

Minimum 2 years of experience analyzing existing processes, identifying gaps or inconsistencies, and developing recommendations for improvement.

Strong written communication, analytical, organizational, and interpersonal skills.

Ability to review complex information and translate it into clear, practical policies and procedures.

Ability to exercise sound judgment, manage competing priorities, and meet deadlines independently.

Ability to coordinate with stakeholders at different organizational levels and obtain input from subject matter experts.

Strong problem-solving and process improvement skills.

Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

Preferred
Familiarity with project management methodologies, process mapping, or workflow documentation tools.

Ability to work independently, exercise sound judgment, manage competing priorities, and meet deadlines.

Demonstrated experience leading initiatives involving multiple departments and stakeholders.

Strong understanding of organizational governance, internal controls, risk management, and process improvement.

Demonstrated ability to analyze complex information and translate it into clear, actionable policies and procedures.

Demonstrated ability in preparing reports, presentations, and recommendations for senior management.

Additional Information
This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Other Information
Final salary is determined on experience, skillset, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

MTA Bridges and Tunnels is governed by the Civil Service Rules and Regulations administered by the Department of Citywide Administrative Services (DCAS).

Comprehensive Benefits & Total Rewards Package
Transportation & Financial Benefits

Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost – Access high-quality individual, family and domestic partner healthcare, dental, vision and life insurance plans.

Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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