Director of Clinical Operations

Company Description

Eitan Medical is a fast-growing global medical device and software solutions company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care - from the hospital to the home.

Purpose of the Position

The Director of Clinical Operations is a senior leadership role responsible for planning, implementing, and evaluating all clinical services to include education, training, quality improvement, patient safety and regulatory compliance. They will utilize a clinical lens to provide visionary leadership and strategic planning to ensure excellence is embedded across the continuum of care – from the hospital to the home.

Responsibilities (fundamental job duties)

• Provide overall coordination, support, and guidance to clinical team members to enhance knowledge sharing and improve efficiencies across various markets and territories.
• Collaborate with clinical team members to develop effective training and implementation plans that optimize workflows and provide a positive customer experience.
• Oversee clinical project management and process improvement by estimating and allocating resources, developing attainable timelines, and establishing accountability through project completion.
• Co-develop budgets and financial oversight of clinical operations to ensure ROI.
• Determine and ensure accountability of meeting clinical operation KPI’s.
• Serve as a liaison and collaborate with cross functional teams to include training, regulatory, complaints and quality to ensure adherence to compliance requirements.
• Partner with marketing to ensure accurate clinical translation in all training and customer facing materials.
• Collaborate with regional sales managers to secure an effective implementation handoff to the clinical team.
• Coordinate and oversee new employee onboarding to include ongoing support and identification of training needs.
• Collaborate with the executive leadership team to determine the need for clinical representation on new business initiatives.
• Keep abreast of the standards of practice and ensure evidenced based research is clinically translated throughout the entire product development continuum.
• Serve as a subject matter expert on all products and solutions representing Eitan Medical as a global leader at infusion industry events.
• Demonstrate forward-thinking by providing strategic direction towards evolving markets within the specialty practice of infusion therapy.
• Provide effective coaching, mentoring and professional development opportunities for all clinical team members to ensure continued growth and success.

Reporting Relationships

Position reports to General Manager - EMNA

Requirements

Education: Advanced degree in healthcare required.

Experience Requirements

• Minimum 10 years of healthcare experience providing safe, effective care across multiple disciplines.
• Certified RN with updated requirements and appropriate licenses
• Minimum 3 years of experience demonstrating successful management of clinical teams across multiple disciplines.
• Experience working with PC based applications (Windows, Word, Excel, and PowerPoint) is required.
• Previous experience collaborating with senior executives and stakeholders.
• Medical device or infusion pump background strongly preferrred
• Strong understanding of standards of practice and regulations in the infusion industry.
• Proficient in company-wide project management to include superior organizational skills.
• Proficient in strategic thinking to include effective negotiating and influencing.
• Professional written and verbal communication skills to include presenting to large audiences.
• Excellent interpersonal skills with the ability to effectively engage with customers and team members from all markets on a global scale.
• Travel 20-40%

External Interface

• Executive team members from industry leading healthcare organizations
• Executive team members from governing, accreditation and credentialing organizations
• Key opinion leaders from a variety of healthcare organizations
• Clinicians – Providers, Nurses, Pharmacists, Paramedics
• Ancillary support staff – Biomedical Technicians, Information Technology, Supply Chain

Applicant rank Top 10% of 100 applicants