Service Coordinator

Since 1984, Galaxy Integrated Technologies has been designing and installing state-of-the-art security systems for a variety of commercial, government, education, and health care properties across New England, New York, and New Jersey.

We are seeking an experienced Service Operations and Customer Relations Coordinator to support technical field service operations and warehouse management for security-focused projects. This role ensures technicians are properly equipped, inventory is accurately managed,

and customer service operations run efficiently.

***This is an in-office position located in Boston, MA, with a standard schedule of Monday to Friday, 8am to 5pm.***

In this role you will…

Manage warehouse inventory for security and low-voltage equipment, including receiving, stocking, organizing, and issuing materials

Stage and prepare job materials for field technicians ahead of installations and service calls

Track inventory levels, conduct cycle counts, and maintain accurate records

Support scheduling and dispatching of technicians to service calls and project sites

Handle inbound calls regarding service issues, take initial calls, create and submit service tickets, and ensure the customer account is billed appropriately

Upload and maintain required documentation for service tickets and customer accounts

Coordinate with management regarding inventory as needed

Use service platforms such as Service Titan to process tickets

Provide customer service support via phone, including responding to inquiries and routing service requests

Coordinate equipment returns, repairs, and warranty submissions

Maintain a clean, safe, and organized warehouse environment

Serve as a primary point of contact for technicians regarding parts, tools, and equipment needs

Collaborate with Service, Operations, and Field teams to ensure timely and accurate execution of work

Identify opportunities to improve warehouse processes, inventory management, and field support standards

You've got what it takes if you have…

Must have a valid driver’s license in good standing and the ability to pass a driver record background check

Inventory management experience in a warehouse environment, preferably handling security or low-voltage equipment

Customer service experience, including professional phone support

Scheduling and dispatching experience

Strong Microsoft Office skills (Excel, Word, PowerPoint)

Highly organized, detail-oriented, and able to manage multiple priorities independently

Strong problem-solving skills and proactive mindset

Ability to lift and move materials as needed

Ability to pass a standard background and security screening

Professional demeanor and team-oriented mindset

The duties, responsibilities, and requirements listed above are not all-inclusive of potential requirements for all assignments covered under this job description.

Pay Range: $20.00 - $27.00 an hour

Benefits

Medical, Dental & Vision

Paid time off and sick time (accrued)

401(k) with company match

Paid time off for Major Holidays

Monthly cell phone stipend

Ongoing training and development

Career advancement opportunities