Customer Service Specialist

Job TitleWe are seeking a polished, professional individual with strong sales and customer service skills.LocationIrving, TXSalary Range$22 - $25/hr w2In Office Expectation3 days a week in office Tue-Thurs (Mon and Fri WFH). During training process in the first month, candidates will be in office 5 days a week.Interview Process2 Rounds - MS Teams (camera on) & second round in person.FocusSales ExperienceRequired Skills & QualificationsBilingual Spanish is a must-have.Sales / Customer Service Background.Great Communication Skills.Proven Job History with a track record of stability.Prior work experience at client or in client's industry.Applicants must be able to work directly for Artech on W2.Preferred Skills & QualificationsPipeline / Lead Management.Customer Follow-Up.Outbound Calling.CRM Management.Appointment Scheduling.Documentation & Note Taking.Referral Tracking.Status Reporting.Process & Workflow Management.Attention to Detail.Cross-Functional Coordination.Underwriting / Contract Support.Microsoft Excel.Day-to-Day ResponsibilitiesCall routing and triage of retail leads.Maintain impeccable pipeline management.Tracking contact attempts and scheduling calls.Manage callbacks and follow-ups with customers.Work with contract validation and underwriting.Conduct Welcome Calls to ensure activation.Handle referral assignments and inbound calls.Participate in regular feedback sessions with pilot agents.Review and evaluate pilot conversion rates.Company Benefits & CultureDynamic and supportive work environment.Opportunities for professional growth and development.Commitment to diversity and inclusion.For immediate consideration please click APPLY to begin the screening process with Alex.