Servicenow Platform Manager

Servicenow Platform Manager Primary Location: Naperville, Illinois. Responsibilities Own and maintain the multi‑year ServiceNow platform strategy and roadmap, aligned to business priorities and ServiceNow’s release cadence. Evaluate new ServiceNow products, modules, and capabilities (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC, App Engine, AI) and make/build/buy/defer recommendations. Define and enforce platform principles: configure over customize, out‑of‑the‑box first, and reuse before rebuild. Qualifications Experience with the ServiceNow Common Service Data Model (CSDM). Experience managing ServiceNow licensing and vendor/partner relationships. Experience in a regulated or enterprise environment with formal change and audit controls. Evaluate new ServiceNow products, modules, and capabilities (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC, App Engine, AI) and make/build/buy/defer recommendations. Define and enforce platform principles: configure over customize, out‑of‑the‑box first, and reuse before rebuild. Ensure process, data, and architecture readiness for AI (Now Assist) to enable an agentic, future‑state operating model. Establish and chair the platform governance board (or technical governance board), setting the policies that control what is built and by whom. Define and enforce development, naming, scoping, and architecture standards across all instances that maximize use of out‑of‑box capability, minimize custom code and ensure minimal effort for upgrades. Contact Qualified candidates should send their resumes to View email address on click.appcast.io . Benefits As a valued V‑Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation, and more. Equal Employment Opportunity V‑Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr V-Soft Consulting Group, Inc.