Director of Front Office

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. Director of Front Office SUMMARY The Director of Front Office is responsible for managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values. ESSENTIAL FUNCTIONS Create, implement and execute department trainings, recruiting and innovative pre-shifts Manage associate engagement, scheduling, payroll, counseling and quarterly department meetings Create and implement profit and flow-through enhancing strategies and programs Review daily financial and labor reports; adjusting the operation as needed to achieve annual budget and forecasts Oversee the arrival and departure experience, ensuring guests expectations are exceeded at all times Analyze monthly P&L, develop strategies and enhance accuracy for long-term financial success Lead by example; support the department operation and provide direct service to guests as needed Oversee departmental matters as they relate to federal, state and local employment, labor and civil rights laws. Ensure all Human Resource standards and procedures are met on a daily basis. Support the hotel's life-safety systems and be prepared at all times for emergency situations. QUALIFICATIONS Three to five years of hotel management experience Bachelor's Degree required Advanced skills in Word, Excel, PowerPoint, Opera, HotSOS, Rex and Outlook; daily use of nearly all programs will occur PREFERRED Luxury hotel experience strongly preferred PHYSICAL REQUIREMENTS Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally. The pay scale for the Director Front Office position is $95,000.00 - $105,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy #J-18808-Ljbffr Montage International