Client Services Associate

Client Services AssociateThis position is based out of our Fort Myers, FL office and is eligible for a hybrid schedule after successful completion of the probationary period.The Client Services Associate assists existing clients and investment sponsors through processes related to self-directed investments, including but not limited to private equity, hedge funds, and real estate syndications. Works closely with clients, vendors, and other team members to exchange information and documents related to client investments. Plays a key role in the investment onboarding process.Responsibilities & Duties:Manage the team e-mail inbox by resolving questions and tasks received and/or delegating to the correct individuals on the teamParticipation in the client service queues including verbal verification, online access, Team and general dial 0 queues.Participation in Client Service chatsTake the lead on owning follow-up verbal calls initiated through the CS chat groupsAs needed, manage process of reviewing Investment Onboarding Forms (IOFs) and other documentation related to onboarding new investmentsAssist Client Services Specialists with processing of overflow transactions as needed including distributions, non-cash asset ins and outs, additional investments/capital calls, and in-kindsFollow processes and procedures to ensure communication with clients and third parties is efficient and currentSpecial projects assigned as neededAssist in the clean-up of data on various reports including aging, accounts set to be closed, cases, tasks, follow-ups needed to clients and sponsorsUse the CRM system to manage tasks, document transactions, record notes from telephone conversations, and be proactive on follow up and client needsPerform other duties as assignedQualifications:1-3 years of experience in a service-oriented or sales assistant roleExperience in Accounting, Finance, or Administration is preferredBachelor's degree in Finance or related field preferred, not requiredTechnical Skills:Proficient in Microsoft Office SuiteCore Values:Our core values are our foundation and the guiding principles we embody to support Equity's mission. Together, our values spell EPIC— because that's what we strive to be for our clients and stakeholders every day.Excellence– Our standardPassion– In everything we doIntegrity– Without compromiseCollaboration– Stronger togetherWe are looking for team members who embody these values in their daily work and interactions.Physical Demands/Work Environment:This job operates in a professional office environment and routinely uses standard office equipment. While performing the duties of this job, the associate is regularly required to speak and hear. The associate is frequently required to sit for extended periods of time, as well as stand, walk, use hands and fingers, and reach with hands and arms. This job requires the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.Disclaimer/Associate Acknowledgement:The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.