Provider Field Representative - Remote Northern California

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

Gainwell Technologies is seeking an experienced Provider Field Representative to support healthcare providers throughout Northern California as part of California’s Medi-Cal program.

In this role, you will serve as a primary point of contact for healthcare providers within an assigned Northern California geographic territory. You will conduct virtual and onsite provider visits, deliver training and education, research claims and billing issues, and help providers understand Medi-Cal policies, procedures, and program requirements.

You will work directly with providers, provider associations, internal Gainwell teams, and client representatives to resolve issues, identify provider needs, and improve the overall provider experience.

Candidates must reside in Northern California and be willing and able to travel throughout their assigned territory. The territory may include Sacramento, Placer, El Dorado, Yolo, Solano, Contra Costa, Alameda, San Francisco, San Mateo, Santa Clara, Sonoma, Marin, Napa, Butte, Shasta, and surrounding counties based on business needs.

Your role in our mission

• Build and maintain strong working relationships with healthcare providers and provider organizations throughout an assigned Northern California territory.
• Conduct virtual and onsite provider visits to provide education, training, operational support, and assistance with Medi-Cal program requirements.
• Develop and deliver provider training through workshops, seminars, webinars, one-on-one sessions, and other virtual and in-person educational events.
• Provide one-on-one billing support and research healthcare claims, payment, and provider-related issues to help identify and resolve concerns.
• Serve as a liaison between healthcare providers, provider associations, internal Gainwell departments, and client representatives.
• Apply established Medi-Cal policies, procedures, and program requirements to research and resolve provider questions and operational issues.
• Identify provider trends, recurring issues, and opportunities for additional education or process improvement and communicate findings to leadership.
• Exercise independent judgment within established guidelines while escalating complex or sensitive issues as appropriate.

What we're looking for

• Three or more years of experience in provider relations, provider outreach, provider education, healthcare operations, healthcare claims, Medicaid/Medi-Cal, healthcare consulting, business process outsourcing, or a related healthcare function.
• Experience working directly with healthcare providers, provider offices, medical groups, healthcare organizations, or other healthcare stakeholders.
• Experience delivering training, presentations, workshops, webinars, or educational sessions in both virtual and in-person environments.
• Experience researching and resolving healthcare claims, billing, payment, provider enrollment, or other provider-related operational issues.
• Strong communication, presentation, facilitation, relationship-management, and customer service skills.
• Strong analytical, organizational, and time-management skills with the ability to independently manage an assigned geographic territory.
• Medi-Cal or Medicaid experience is preferred.
• Willingness and ability to travel throughout an assigned Northern California territory, including limited overnight travel as business needs require.

What you should expect in this role

• This is a remote, field-based position for candidates who reside in Northern California .
• You will support healthcare providers within an assigned Northern California geographic territory .
• Must have a valid CA driver license, with primary residence in Northern California (Butte, Marin, Siskiyou, Colusa, Mendocino, Sonoma, Del Norte, Modoc, Sutter, Glenn, Napa, Tehama, Humboldt, Plumas, Trinity, Lake, Shasta, Yolo, Lassen, Sierra, Yuba).
• You will work from home when not conducting provider visits, training sessions, meetings, or other field activities.
• Regular travel throughout your assigned Northern California territory is required to support provider visits, training, outreach activities, provider association events, and other business needs.
• Limited overnight travel may be required.
• You will regularly interact with healthcare providers, provider organizations, client representatives, and internal Gainwell teams.
• This position requires strong presentation and facilitation skills and the ability to professionally represent Gainwell during provider meetings, training sessions, and outreach activities.
• Reliable high-speed internet connectivity is required for work-from-home responsibilities.

This posting is being used to build a pipeline of qualified candidates for current and future opportunities in Northern California.

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The pay range for this position is $70,000 - $75,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.