Shift Manager, Slot Operations

Slot Shift Manager

The Slot Shift Manager is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled workforce. Responsible for actively building relationships with players and acts as a mentor to team members to build their player development skills; provides career development and direction for team members. Manages staff and resources, related to Slot Operations, on an assigned shift ensuring compliance with established regulations.

Responsibilities:

- Creates an atmosphere that induces guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.

- Establishes and develops relationships with guests through positive, effective interaction focusing on loyalty and profitability of specific player segments.

- Hires, trains, evaluates and motivates staff to develop a more qualified workforce; monitors floor coverage and manages labor and expense margins.

- Assists in establishing objectives, standards and guidelines; assists in preparing and monitoring budget to achieve and maintain maximum department revenues.

- Provides information and recommendations to senior management regarding market strategies, product innovation and guest service issues.

- Oversees all aspects of Slot guest service; works closely with all departments, including Security, Surveillance, Players Club, VIP Services, Beverage and Cashiers.

- Works closely with Slot Performance personnel to ensure all slot products and associated equipment are in good working order, providing optimum excitement and gaming opportunities for guests; relays pertinent information to slot performance management regarding product mix and floor design, helping to achieve and maintain strategic objectives and goals.

- Monitors access to all sensitive areas, including IT room and Slot Supervisor's office to ensure security of slot operation and company assets.

- Verifies and authorizes jackpot payouts above $199,999.99 ensuring validity of money paid and tracking of payouts; signs cashier checks for jackpot payouts.

- Monitors slot play, staff members and all associated operational areas to ensure compliance with applicable Lottery regulations, internal policies and procedures.

- Responsibilities of Shift Manager include: working closely with Human Resources to discuss disciplinary actions and team member issues, ensuring appropriate number of requisitions for job openings and opportunities; working with Engineer (Facilities) regarding new construction, power requirements, special needs; dealing with regulatory agencies and Hard Rock Controller regarding regulation issues; attending forecast and operational meetings; reviewing daily financials to ensure proper maintenance of margins; reviewing reports of jackpots for discrepancies.

- Attend and participate in meetings, completing follow-up as assigned. - Perform work regularly and predictably.

- Responsible for cleaning and sanitizing work and public spaces.

- Other duties as assigned

Qualifications:

(Related education and experience may be interchangeable on a year for year basis) This knowledge and these abilities are typically acquired through the completion of a high school education or equivalent, and 3 to 5 years of experience in slot operations or casino operations with 3 years in a supervisory capacity. College degree preferred.

Additional Requirements:

(Licenses, Certifications, Testing, etc):

- Must obtain and maintain valid licenses / certifications per Federal, State and OCCC Gaming regulations.

- Must successfully pass background check.- Must successfully pass drug screening.

- Must be at least twenty-one (21) years of age.

- Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

- Prior experience in the Gaming industry strongly preferred.