Patient Service Specialist

Patient Services Specialist 2 Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: We serve faithfully by doing what's right with a joyful heart. We never settle by constantly striving for better. We are in it together by supporting one another and those we serve. We make an impact by taking initiative and delivering exceptional experience. Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: Immediate eligibility for health and welfare benefits 401(k) savings plan with dollar-for-dollar match up to 5% Tuition Reimbursement PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level. The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists. This position operates within a 7-day-per-week schedule and requires flexibility to work a rotating shift pattern. Rotating schedule: Typically 3 consecutive workdays followed by 2 days off. Weekend requirement: Expected to work every other weekend. Weekly hours: Generally 34 shifts per week. Standard shift: 12-hour shifts, typically 8:00 AM 8:00 PM . Sunday hours: Facility operates 12:00 PM 5:00 PM Note: Work schedules may vary based on business and operational needs. Essential Functions of the Role: Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments. Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas. Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested. Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately. Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested. Helps in training, mentoring and providing help to junior staff as requested. Key Success Factors: Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful. Knowledge of patient registration procedures and documentation. Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process Skilled in the use of personal computers and related software applications. Skilled in preparing and maintaining patient records. Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment. Able to mentor and train staff. Previous patient registration, front office, or customer service experience in a healthcare setting. Experience verifying insurance eligibility and benefits. Experience using an Electronic Medical Record (EMR) system such as Epic, eClinicalWorks, or a similar platform. Strong computer and data-entry skills with attention to detail. Ability to work a rotating schedule, including weekdays, evenings, and every other weekend. Ability to work 12-hour shifts in a fast-paced urgent care environment. Excellent customer service, communication, and interpersonal skills. Belonging Statement: We believe that all people should feel welcomed, valued and supported. Qualifications: EDUCATION - H.S. Diploma/GED Equivalent EXPERIENCE - 1 Year of Experience