Customer Service Officers

Baylor Scott & White Institute For Rehabilitation
Argyle, TX
Patient Service Specialist (PSS)
Part Time
Hours: Monday-Thursday 3p-7p and Friday as needed
Compensation depends upon candidate's years of experience and internal equity.
This is an entry-level position.
Starting salary: $18 -$25 per hour based off experience
Benefits of becoming a Patient Service Specialist with us:
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

Health, Dental, and Vision insurance; Life insurance; Prescription coverage
Paid Time Off (PTO) and Extended Illness Days (EID)
A 401(k) retirement plan with company match
Short and Long Term Disability
Personal and Family Medical Leave
PSS Ladder Program
*Eligibility and effective dates vary
Responsibilities
Seeking part-time PSS. In the hunt for a proactive, organized, detail oriented, team player who is flexible and self-motivated. Must be flexible with hours to help cover the clinic needs and willing to help cover surrounding clinics if needed. Looking for a customer service, detail oriented individual who is able to work in a fast paced environment. Tasks include check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties. To provide outstanding customer service to patients and staff.

Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence.
Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
Collects toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconciles and posts charges daily and other reporting to ensure clean claim processing.
Responds to all request for information from patients, other department and physicians.
Maintains office, orders supplies and manages mail.
Willingness to adjust schedule to center needs.
Travels Attends all mandatory meetings and in-service education programs.
Travels to non-home location center or other site for coverage when necessary.
Qualifications

~ HS diploma or GED is required

Preferred Experience:

Customer service experience
Knowledge of insurance verification
Healthcare, medical, or dental office administration
Additional Data
Equal Opportunity Employer including Disabled/Veterans