Collections Repo and Redemption Team Leader

Job Description - Collections Repo and Redemption Team Leader (MER00043YS) Collections Repo and Redemption Team Leader Group : Mercedes-Benz Group AG Job Overview The Collections Repo and Redemption Team Leader will be responsible for providing daily supervisory support to assigned agents supporting MBFS internal and external customers; training, coaching, and developing team members; effectively managing team workload while ensuring all KPI targets are met; managing various projects while identifying process gaps and benchmarking trends; and implementing change as needed to improve process efficiencies and effectiveness. Responsibilities Provide leadership, communication, and employee development through coaching, huddles, side‑by‑side assistance and training. Execute management activities, including, but not limited to, performance appraisals, interviews, and talent selection, productivity monitoring, development discussions, and disciplinary actions. Provide reward and recognition to employees. Ensure the technical training and development of team members. Provide one‑on‑one performance feedback on a regular basis, as well as, semi‑annual performance reviews. (40%) Manage the daily activities and schedule of team members and appropriately assign workload to ensure operational targets are met. (20%) Ensure CustomerONE service is provided through completion of assigned call reviews, scoring calls, and providing necessary coaching to team members. (20%) Effectively manage Team Leader escalations. (10%) Ensure adherence to compliance controls by ensuring that audits are conducted according to internal assessment schedules and that compliance goals are met; ensure the remediation of identified compliance risks. (10%) Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 2 years of overall work experience. Preferred experience includes: Business‑General: 2 years Collections: 2 years Customer Service: 1 year Education High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Accounting Business Administration Additional Knowledge: Minimum 1 year of previous leadership experience preferred. Skills Analytical skills: Ability to collect data and establish facts and identify trends and variances Microsoft Office Additional Skills Clear and effective communication skills Strong ability to work with others in a team setting Ability to motivate and communicate clearly with others Strategic thinking skills EEO Statement EEO/Minorities/Females/Disabled/Vets Organization Mercedes-Benz Financial Services USA LLC Primary Location United States of America-Texas-Fort Worth Work Locations 14372 Heritage Parkway 14372 Heritage Pkwy Fort Worth 76177 #J-18808-Ljbffr Daimler Trucks North America LLC