Matillion ETL Data Analytics Specialist

Role: Matillion ETL Data Analytics Specialist

Location: San Diego, CA (Onsite)

Type: Contract

Description:

Responsibilities:

• Act as the primary onsite point of contact for Analytics, BI, ETL and MDM production support.
• Lead support activities across Matillion, Cognos, Power BI, Tableau and MDM platforms.
• Coordinate between end users, business stakeholders, offshore support teams, infrastructure, database, cloud and application teams.
• Own daily operational health and ensure critical issues receive appropriate attention.
• Conduct daily support reviews covering open incidents, aging tickets, SLA risks, production failures and business-impacting issues.
• Provide clear ownership and escalation paths for production issues.
• Ensure effective handoffs between onsite and offshore teams.
• Participate in major incident and business-critical production issue management.
• Serve as the first escalation point for business users experiencing analytics or reporting issues.
• Understand the user's business impact rather than treating requests purely as technical tickets.
• Maintain proactive communication with users throughout the ticket lifecycle.
• Set realistic expectations regarding investigation and resolution timelines.
• Confirm resolution with users before closure where appropriate.
• Identify recurring user issues and develop FAQs, knowledge articles, training material and self-service guidance.
• Conduct periodic user feedback sessions to identify service improvement opportunities
• Own and monitor service-level performance for the Analytics support function.

Required Skills:

• 5+ years of production/application support experience in enterprise Analytics environments.
• 5+ years of working experience in Matillion, Cognos, Power BI, Tableau and MDM.
• 5+ years of experience in BI reporting, ETL/ELT, data warehouses and data integration.
• 2+ years of working experience in any cloud analytics environments such as AWS, Azure, Snowflake or equivalent platforms.
• 3+ years of experience in incident, problem, request and change-management experience.

Additional Skills:

• Understanding of ITIL-based service-management practices.
• Minimum 3 years of experience experience with ticketing/service-management platforms such as ServiceNow, Jira Service Management or equivalent.
• Strong SLA and KPI management skills.
• Ability to manage P1/P2 incidents and executive/business escalations.
• Strong analytical and troubleshooting skills.
• Excellent written and verbal communication.
• Minimum 3 years of experience coordinating onsite/offshore delivery teams.
• Ability to translate technical issues into understandable business communication.