Information Technology Engineer

Join Bocar US and become part of a growing manufacturing organization where technology plays a critical role in supporting production, operational efficiency, and business success. We are seeking an IT Engineer to provide on-site technical support, maintain plant IT infrastructure, support manufacturing systems, and help drive technology standardization and continuous improvement initiatives. If you enjoy solving technical challenges and working closely with both office and production teams, we want to hear from you. Why Join Bocar? Competitive pay based on experience Medical, Dental, and Vision Insurance 401(k) with Company Match Short-Term and Long-Term Disability Coverage Opportunities for professional growth and advancement Exposure to manufacturing technologies and enterprise IT systems Position Summary The IT Engineer is responsible for ensuring the availability, continuity, and security of information technology services throughout the plant. This role provides technical support to users, manufacturing systems, and production operations while maintaining compliance with Bocar IT standards, cybersecurity requirements, and service level expectations. The position plays a key role in minimizing downtime, protecting company information, and supporting operational excellence through technology and continuous improvement. Key Responsibilities Provide Level 1 and Level 2 technical support for plant users and resolve service requests through ServiceNow. Support manufacturing systems (MES) and troubleshoot issues impacting production operations. Monitor plant IT infrastructure, including servers, storage systems, networking equipment, UPS systems, and communications equipment. Assist with preparation and tracking of plant IT operating and capital budgets. Install, configure, and support shop floor technology including industrial computers, scanners, RF devices, printers, and MES-connected equipment. Provide first-level support for LAN, Wi-Fi, telecommunications, video conferencing, and mobile devices. Support employee onboarding, transfers, and offboarding activities, including equipment deployment and account management. Maintain IT asset inventory, software licenses, warranties, and equipment lifecycle records. Ensure compliance with cybersecurity standards including patch management, antivirus protection, and security policies. Support internal, external, and customer audits by gathering required IT documentation and evidence. Coordinate with vendors for equipment, support services, telecommunications, and warranty activities. Participate in IT projects including migrations, equipment refreshes, deployments, automation initiatives, and process improvements. Create and maintain technical documentation, procedures, and knowledge base articles. Required Qualifications Bachelor's degree in Engineering, Information Technology, Computer Science, or a related technical field. 2-3 years of IT support, infrastructure, or manufacturing technology experience. Experience supporting Windows operating systems and computer hardware. Experience troubleshooting desktop, network, and peripheral device issues. Familiarity with ServiceNow or similar IT service management platforms. Strong customer service and communication skills. Ability to work independently and effectively in a fast-paced manufacturing environment. Strong problem-solving and organizational skills. Preferred Qualifications Experience supporting Manufacturing Execution Systems (MES). Experience with RF devices, scanners, industrial PCs, and shop floor technology. Experience supporting network infrastructure and telecommunications systems. Experience working in a manufacturing, automotive, or industrial environment. Physical Requirements Ability to move throughout office and manufacturing environments. Ability to lift and transport IT equipment and peripherals as needed. Ability to work around manufacturing equipment and follow all plant safety requirements. Availability to support production schedules, including occasional off-hours support when required. About Bocar US Bocar US is a leading manufacturer of high-quality aluminum components serving the automotive industry. We are committed to safety, quality, innovation, and investing in our employees' success. Technology is a critical part of our operations, and our IT team plays a key role in supporting the systems that keep our business moving forward. #J-18808-Ljbffr Bocar