Marketplace Trust and Safety Manager

Collaborate with data and business operations team to design a purpose-built fraud identification system, leveraging experience in common fraud patterns and detection best practices Conduct in-depth investigations of suspicious activity on our platforms Design and execute enforcement actions where necessary, in collaboration with legal, brand protection, and information security teams Create standard operating procedures for all repeatable processes to drive increasingly standardized day-to-day execution Document everything in high degree of detail for reference in post-enforcement appeals and legal processes As case load requires, manage a team of agents to investigate suspicious activity Requirements 5+ years of experience in marketplace / e-commerce trust & safety with some portion as a primary owner of a trust & safety function Highly organized and detail oriented with a strong internal sense of urgency to tackle cases Strong analytical and problem-solving skills; comfortable using data to drive decisions Excellent project management, communication, and cross-functional collaboration abilities Passionate about building safe, transparent, and user-first marketplaces. Core Competencies Demonstrates expertise in fraud identification and investigation within marketplace and e-commerce environments, with a strong focus on analytical problem-solving and project management. Capable of leading teams and collaborating cross-functionally to ensure safety and transparency in user experiences. Highest-signal resume keywords Marketplace Trust & Safety Experience Fraud Detection Best Practices Analytical Problem-Solving Skills Project Management Cross-Functional Collaboration ATS Optimization Keywords Hard Skills Fraud Identification Data Analysis Standard Operating Procedures Enforcement Actions Investigative Techniques Soft Skills Highly Organized Detail Oriented Strong Communication Internal Sense of Urgency Industry Keywords E-Commerce Trust & Safety Legal Processes Brand Protection Information Security #J-18808-Ljbffr Jobtailor