Assistant Boutique Director

Role Overview As an ALAÏA Ambassador, you are responsible for the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service. You will be responsible for all aspects relating to boutique operations and administration, including reporting, retail operations, stock control, health and safety, security, and performance analysis. Your role will support the Boutique Director and requires a solid understanding of both front and back office boutique operations. Responsibilities Co‑monitor the achievement of sales targets and KPIs for the boutique. Monitor visual merchandising and displays to maintain brand image and boutique presentation. Propose and manage initiatives in the boutique according to ALAÏA Direction that will develop new clients, drive sales, and enhance the ALAÏA presence in the marketplace. Provide monthly and ad hoc reporting to the Boutique Director (sales, traffic, KPIs, follow‑up, missed sales, stock issues, customer service, discount) and propose corrective actions. Support the effective running of the boutique team; communicate and motivate the team around strategy and vision. Assist in team meetings, performance management, coaching, and training to reach targets. Ensure grooming guidelines are followed within the team. Maintain a business‑oriented approach and positive mindset in the boutique. Ensure compliance with sales, financial, and security procedures. Supervise boutique back office and administration, including invoices and commissions. Manage stock inventory, communicate stock issues to management and Head Office. Communicate delivery schedules to the team and create/monitor rosters in accordance with business needs and legal requirements. Monitor the quality of the client database per sales associate and ensure accurate daily traffic counts. Ensure the boutique is properly maintained (lighting, furniture, etc.) and take corrective actions. Client Relationship and Portfolio Development Candidate should have an existing list of strong customer relationships relevant for the London area. Manage and develop customer relationships and the customer database system. Act as an Ambassador for the Maison and build strong relationships with VIPs. Qualifications University degree in a business‑related field is a plus. Previous boutique management experience (a minimum of 2–5 years), especially in luxury retail. Good knowledge of MS Office; knowledge of the CEGID store operating system is a plus. Strong management, leadership, and business acumen. Excellent interpersonal, communication, and organizational skills. Ability to motivate and develop a team in line with ALAÏA’s image. Demonstrated innovation, proactive initiative, and ability to pre‑empt boutique and team issues. Excellent presentation skills. Ability to handle multiple demands and competing priorities. Strong customer service approach and team spirit. Strong communication skills; fluent in English (written and oral). Foreign languages a plus. Benefits Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, a 401(k) with employer match, paid time off, a wellness reimbursement benefit, and access to an employee assistance program. Employees are also encouraged to volunteer with company‑supported initiatives. Salary Expected Salary Range: $80,000 – $90,000 (subject to relevant skills and experience). Equal Opportunity Employment Richemont is an equal‑opportunity employer and encourages applications from diverse backgrounds. #J-18808-Ljbffr US04 Richemont North America, Inc.