Staff Voice Connectivity Engineer - CCaaS & Telephony

ServiceNow

ServiceNow is seeking a Staff Software Engineer for Voice Connectivity Engineering. You will design, build, and operate the connectivity layer that links customer telephony and CCaaS with ServiceNow's Voice ecosystem. Focus on SIP trunks, signaling, media, and robust handoffs under real network conditions. You will work across CCaaS providers (Genesys, NICE, Five9, Amazon Connect, Twilio) and traditional CTI/PBX, ensuring low latency, high reliability, and secure data handling while #J-18808-Ljbffr ServiceNow

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Vacancy posted 3 days ago

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