Service Appointment Coordinator

Service Appointment CoordinatorBuild your career with Budd Baer Automotive, a family-owned and operated dealership group serving Western Pennsylvania since 1975.We’re hiring a Service Appointment Coordinator to join our team in Washington, PA. This is a great opportunity for someone with experience in customer service, call centers, scheduling, hospitality, retail, or another customer-facing role. You’ll help customers schedule and manage their service appointments while delivering a friendly, professional experience from the first phone call through follow-up after their visit.What We OfferUp to $50,000 annually + commission, based on experience and qualifications.Medical, dental, and vision insurance401(k) retirement planPaid time off and vacationPaid trainingEmployee vehicle purchase plansDiscounts on products and servicesGrowth and advancement opportunitiesFamily-owned and operated dealershipSupportive, team-oriented work environmentLong-term career opportunitiesWhat You’ll DoSchedule and confirm customer service appointments by phone and onlineProvide friendly, professional assistance to customers throughout the scheduling processCollect and accurately enter customer and vehicle informationManage the service appointment schedule to help maximize shop efficiencyCommunicate appointment information, expected timelines, and any changes to customersCoordinate with service advisors and other dealership departmentsFollow up with customers after service to ensure satisfactionAnswer questions about available dealership servicesAddress customer questions or concerns professionally and promptlyMaintain accurate customer and appointment recordsParticipate in training to stay knowledgeable about dealership products and servicesWhat We’re Looking ForPrevious customer service experienceAutomotive or dealership experience is a plus, but not requiredExcellent verbal and written communication skillsFriendly, professional, and customer-focused attitudeStrong organizational and time-management skillsAbility to multitask and prioritize in a fast-paced environmentComfortable using computers, the internet, and scheduling systemsStrong attention to detail and ability to maintain accurate recordsHigh school diploma or equivalentValid driver’s license and acceptable driving recordBuild Your Career at Budd Baer AutomotiveIf you enjoy helping people, staying organized, and being part of a fast-paced team, we want to hear from you. Join Budd Baer Automotive and help us deliver an exceptional service experience to every customer. Apply today to join the Budd Baer Automotive team.Equal Employment OpportunityBudd Baer Automotive is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available to qualified individuals with disabilities in accordance with applicable law.