Business Relationship Manager

Responsibilities Support the global commercial objectives and revenue targets within the assigned Consortia and Strategic Accounts. This skilled sales professional from the luxury hospitality/travel industry manages organizational tasks related to sales, marketing, training activities, and cultivates business relationships with travel advisors of assigned accounts to grow market share, create bias, brand loyalty and grow brand visibility and awareness. Collaborate with Business Relationship Experts, Leads & VP Consortia & Strategic Partnerships to develop advisors and agency penetration across multiple channels, including the independent contractor model. Focus on leveraging marketing platforms to ensure brand consistency within trade partners. Collaborate with cross‑functional stakeholders within the organization with oversight on project management to ensure business success. Hybrid position requiring employees to work from the Miami office four days per week (Monday through Thursday), with the option to work remotely on Fridays. Support defined Go‑to‑Market strategy for assigned strategic accounts, develop, train, convert advisors, increase advisor penetration and sales volume. Utilize corporate CRM and data tools to identify and cultivate best‑in‑class relationships with travel advisors designed to shift share and grow loyalty. Effectively manage specialty sales programs to enhance brand penetration within consortia partners. Exceed overall gross and net revenue goals as set by leadership. Support onboarding and continuous engagement of Travel Advisors through effective training, communication, and provision of sales resources. Promote group opportunities as business growth focus with travel advisors. Collaboratively manage assigned budget and forecast process with sales leaders. Effectively utilize all sales tools including Salesforce, Conga, EXP360, E‑Learning. Maintain brand and product visibility by participating in trade partner webinars and events as needed. Support planning and execution of strategic sales meetings and commercial reviews, including content preparation, data analysis, and follow‑up. Embrace and execute educational connections, delivering high‑caliber training using available tools. Create a culture of success, collaboration, and ongoing business goal achievement across peers, accounts and brand teams. Maintain high levels of customer service for both internal and external stakeholders. Act as a role‑model for brand values as an ambassador and broader corporate citizen. Demonstrate crisis management expertise and reliability. Qualifications 2–10 years of hospitality sales experience (luxury cruise industry experience a plus) with at least 2 years working for luxury brand(s). Proven track record in luxury travel industry related sales and revenue growth. Stellar professional reputation. Highly personable, trusted, with respected and established credibility. Excellent sales network—known contact base and knowledge of partners/key accounts in region. Strong planning, organizational and budgeting skills. Proactive problem solver and opportunity seeker based on fact and results. Strong negotiator who sells on value, not price. Understands when to say "no" to get to a "yes". Effective and persuasive communication skills—excellent at presenting to small and large audiences. Possesses the "Art of Listening and Knowledge Exchange." Command of spoken and written local language and English. Technically fluent and capable with reservation and CRM platforms (Versonix and salesforce). Skills an advantage. Essential Requirements US Passport or US Permanent Resident. MSC Cruises is an E‑Verify employer. MSC Cruises USA is an equal opportunity employer that complies with all applicable federal, state, and local laws, rules and regulations. It is our policy to employ and promote qualified candidates without discrimination on the basis of race, color, sex, age, origin, sexual orientation, marital status, disability or any other characteristic protected by law. Our hiring decisions are based solely on merit, qualifications and business needs. #J-18808-Ljbffr