HR Specialist

Are you interested in applying your human resources expertise to support mission‑driven federal agencies and complex workforce operations? Consider joining ICF, where we help clients strengthen their human capital systems through compliant, efficient, and people‑centered HR support. ICF is seeking candidates for the role of HR Specialist, a mid‑level professional position responsible for supporting clients by delivering a full range of federal HR services aligned with Office of Personnel Management (OPM) and agency-specific regulations. This role provides subject matter support across key HR functional areas, including retirement and benefits counseling, compensation and benefits administration, and personnel action processing, ensuring accurate and timely service delivery to a diverse federal workforce. The specialist interprets policies, supports employee lifecycle activities, and leverages federal HR systems (e.g., NFC, eOPF, GovTA) to maintain data integrity and compliance with established service level standards. Serving as part of a consulting team, the HR Specialist supports clients operating in dynamic, often regulated environments and is expected to adapt to client‑specific requirements, procedures, and timelines. The HR Specialist works under limited supervision, independently manages assigned tasks and workflows, and serves as a reliable point of contact for HR operational issues, escalations, and surge support activities. The HR Specialist should also be able to identify and implement workflow improvements in relevant HR business areas. In line with ICF’s collaborative and client-focused environment, the specialist applies strong analytical, problem-solving, and customer service skills to address complex HR inquiries and improve operational efficiency. The role requires the ability to manage multiple priorities, communicate effectively with stakeholders, and contribute to continuous process improvements through training and workflow enhancements. This position is ideal for professionals with experience supporting federal HR programs who are seeking to deliver high-quality, compliant services in a dynamic, mission-driven setting. Responsibilities: Support federal staff in accordance with Office of Personnel Management (OPM) and agency-specific guidance and regulations related to multiple Human Resources/Human Capital business areas. Provide comprehensive retirement and benefits counseling to federal employees and their families. Provide comprehensive compensation and benefits support to federal employees. Process and review personnel action requests transactions and documentation to ensure accuracy, completeness, and compliance with applicable policies, procedures, and requirements. Apply established HR guidance, standard operating procedures, and regulatory frameworks to resolve routine to moderately complex HR issues. Provide functional support to managers and employees by responding to HR inquiries, explaining processes, and identifying appropriate solutions within defined authority. Maintain HR data systems and records, ensuring data integrity, audit readiness, and confidentiality of sensitive employee information. Participate in special projects, surge support efforts, or reporting initiatives as assigned. Exercise professional judgment within established guidelines and escalate complex or non‑routine issues to senior HR staff when required. Qualifications: Bachelor’s degree in human resources, business administration, psychology, public administration, or a related field or an equivalent combination of education and relevant professional experience. 3 years of progressively responsible experience in Federal Human Capital or Human Resources or support activities. Experience providing support to Federal Human Capital support services in accordance with Office of Personnel Management (OPM) guidance and regulations. Experience with Federal Government systems such as National Financ3e Center (NFC) personnel and payroll providers, OPM Electronic Official Personnel Folder (eOPF), EmpowHR, GovTA, and/or FHR Navigator. Additional Qualifications Demonstrated experience performing transactional HR work and applying established policies, procedures, and guidance. Strong attention to detail and ability to manage multiple priorities in a deadline‑driven environment. Proficiency with Microsoft Office applications and experience using HR information systems or applicant tracking systems. Effective written and verbal communication skills and ability to work collaboratively with diverse stakeholders. Strong time management, teamwork, and management skills. Preferred Qualifications: Exposure to recruitment, staffing, personnel actions, or employee lifecycle processes. Familiarity with compliance‑oriented HR documentation and audit requirements. Interest in continued professional development within the field of human resources. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email View email address on click.appcast.io and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at View email address on click.appcast.io. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99) Need help? We're here: View email address on click.appcast.io About ICF ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.