Director, Inside Sales

Job Description:

This position can be based in either Schiller Park, IL, Pompano Beach, FL or Glen Allen, VA.

Essential Functions:

•  Lead, mentor, and manage a team of inside sales representatives to meet or exceed sales goals
•  Develop and execute sales strategies to drive pipeline growth and revenue
•  Create team performance KPIs, metrics, and reporting tools to monitor team performance; provide regular feedback and coaching
•  Establish and maintain sales processes, scripts, and best practices to improve efficiency and conversion rates
•  Collaborate with field sales and portfolio teams to align on campaigns and customer outreach strategies
•  Conduct regular pipeline reviews and forecast sales performance accurately
•  Recruit, train, and onboard new sales team members
•  Identify opportunities for process improvement and implement solutions to enhance productivity
•  Ensure excellent customer experience through effective communication and problem resolution
•  Stay informed on industry trends, market conditions, and competitor activity
•  Represent the company with professionalism and enthusiasm in all customer interactions.
•  Meets agreed upon goals and objectives effectively and in a timely manner.
•  Arrives at work, appointments, meetings, and all work-related functions on time and as scheduled.

Other Functions:

•  Follows all safety policies and procedures; communicate hazards and/or suggest improvements to Manager
•  Other duties as assigned

Working Conditions:

•  Normal office environment

Equipment/Machinery Used:

•  Telephone, copier, computer (or tablet), fax machine, calculator.

Physical Requirements:

•  Sitting, standing, manual dexterity, reaching, visual acuity

Minimum Requirements:

•  Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
•  3-7 years of inside sales experience, with at least 2 years in a leadership role; wine industry experience preferred
•  Proven track record of meeting or exceeding sales targets
•  Strong leadership, coaching, and team development skills
•  Experience in managing remote teams strongly preferred
•  Experience with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools
•  Excellent communication, negotiation, and interpersonal skills
•  Ability to analyze data and make strategic decisions
•  Highly organized with strong time management skills
•  Hybrid Work Schedule: Required in-office Tuesday-Thursday, with additional in-office attendance required as needed for special meetings or business needs on non-designated in-office days.

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