Field Specialist - RYOBI Experience Team (Remote Raleigh Area)

Field Specialist Ryobi Experience Team

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist Ryobi Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

• Covering a large territory for riding mower customer support
• Diagnosing and repairing TTI riding mowers in the field
• Recruiting and training new service centers for riding mower repair programs
• Training existing service centers within territory on current and new riding mowers
• Being a subject matter expert on riding mower programs
• Visiting customer residences to diagnose and repair mowers
• Visiting service centers when needed for repair assistance
• Keeping constant communication channels open with all TTI parties
• Conduct phone support for customer and service centers when needed
• Providing performance reports when requested
• Work with engineering and project management on current issues identified
• Keep an organized and clean company provided work vehicle and tools
• Other duties as assigned

Requirements

• Extensive travel within territory and some overnight stays
• Must be mechanically inclined - Specific rider repair training will be provided
• Must be able to problem solve and have critical thinking skills
• Prior presenting and/or training skills preferred
• Must demonstrate strong written and oral communication skills
• Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention
• Empathy and ability to relate to customers is necessary