Call Center Representative

Job Description

Job Description

Location: Alpharetta, GAJob Type: Full-TimeSchedule: Monday-Friday, 8:00 AM-5:00 PMAbout UsWe're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment.A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.The ideal CandidateCompassionate, detail-oriented, and adaptableComfortable in a fast-paced, team-driven officeCan-do attitudeKey ResponsibilitiesAnswer incoming calls and emails promptly and professionallyMake daily outbound calls to schedule patient appointments per clinic protocolsDocument all call interactions according to standard operating proceduresAssist in resolving customer complaints with the support of the Customer Service ManagerEnter new patient information into the practice management systemUpdate existing patient recordsRequired QualificationsBilingual in Spanish Previous customer service, call center experience is a plusStrong interpersonal, communication and organizational skillsCustomer service oriented with a professional demeanorReliable, organized and collaborative team playerBenefitsMedical, Dental, and Optical Insurance (available after 90 days for full-time team members)Employee discountPaid Time Off (PTO) and Paid HolidaysOpportunities for professional growthDental experience is highly preferredPay is based on experienceAre you willing to consent to a background check including a criminal record check, employment, and education verification?