Claims and Payment Entry Manager

2 weeks ago Be among the first 25 applicants Direct message the job poster from Zynex Medical Connector of Humans & Opportunities | Orange-Blooded SF Giants Fan | Sweet Tooth Extraordinaire | Let’s Build Something Amazing Together! The Claims and Payment Entry Manager is responsible for overseeing accurate and timely submission of claims and payment entries for both insurance and patient transactions. The role ensures strong team performance, process efficiency, and compliance. The manager actively partners with other departments to address billing barriers, monitor for delays, and identify trends that may disrupt reimbursement. In this role, you represent the Zynex brand. This means you are responsible for providing a world-class experience to all “customers” in every interaction, every time. Every decision made must align to our mission, vision, and strategy. Every communication sent (through email, mail, or by phone) is to be professional, simple, and aligned. Every problem or bottleneck is to be resolved with an efficient solution that is consistent with our strategy. Adaptability – Deals with change and ambiguity well; adjusts and alters behavior when change occurs so priorities are still met. Customer-Focus -Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. In addition to patients, your customers may be coworkers, clinics, the Zynex sales team, etc. Results Orientation - Implements ways to rapidly respond to customer requests for improved outcomes; works with the customer to collect accurate information about needs; goes beyond the initial thinking and remains flexible to meet customer needs; maintains strong and loyal customer relationships. Alignment & Leadership - Leads by example, provides clarity to others on the relevance and importance of Organization’s principles; understands impact of climate on performance; keeps Organization’s interests at the forefront of decision-making; acts with unwavering integrity; conveys confidence in approach; wins respect. Decision-Making - Takes a conceptual approach to identify key issues, sees relationships, and draws elements into a broad coherent framework; demonstrates ability to work with ambiguity and complexity; considers resources and risks to priorities solutions; acts fast on the most effective and efficient outcome. Developing Self & Others -Instills a culture of continuous learning; understands own areas of development and encourages and supports others’ development through timely coaching, guidance, and feedback. Performance Management - Creates high level of accountability, gives deserved praise and constructive criticism. Essential Job Duties and Responsibilities: Leadership & Department Oversight: Supervise the Claims and Payment Entry teams to ensure timely and accurate submission of claims and entry of all insurance and patient payments. Model aligned leadership behaviors and enforce company policy with professionalism and consistency. Oversee the processing of EDI and paper claims, rejections, and payment applications across all payers. Ensure accuracy and compliance in claim submissions, write-offs, posting of payments, denials, and memo documentation in ZBS. Partner with Accounting, Billing and Patient Support teams to quickly resolve claim/posting issues and bottlenecks. Monitor payer mapping in Availity RCM and review eligibility reports regularly. Perform regular audits to identify patterns or errors and implement process improvements accordingly. Deliver a seamless onboarding experience from NHO into the department, including structured first week plans. Continuously train staff on claims processing, payment entry, EOB interpretation, and policy compliance. Identify training needs and collaborate with leadership to provide timely support and resources. Deliver frequent, constructive feedback on individual and team performance. Process Improvement & Cross-Functional Collaboration Identify and implement opportunities to enhance team efficiency, quality, and output. Work collaboratively with other Billing Managers and leadership to resolve patient and insurance issues. Drive consistency in departmental procedures and support change management initiatives. Ability to work in a fast-paced, professional office environment and follow all Company policies consistently. Maintain a consistent presence in the home office for at least 40 hours per week (Monday through Friday, a minimum of 8 hours per day). Any exceptions must be approved in advance by your direct manager. Other duties, as assigned. Experience & Education Required: Completion of a Bachelor’s Degree 3+ years of management experience, supervising a team of 5+ employees Physical & Environmental Requirements: Computer Intensive Tasks (95% of shift): Repetitive Strain: Perform frequent keyboard and mouse activities with dexterity and careful hand movements to minimize the risk of strain. Ergonomics: Maintain proper posture using an ergonomic chair. Communication: Effectively communicate via spoken, written, virtual, and electronic means. Strenuous Eye Activities: Ability to focus and concentrate on detailed tasks for extended periods to reduce eye strain. Sitting for Extended Periods: Sit for prolonged periods while working on a computer. Technology Proficiency: Utilize office equipment, including computers, copiers, fax machines, and telephones, as well as demonstrate proficiency in Microsoft Office Software. Dynamic Office Environment: Operate in a fast-paced, professional office setting. Physical Tasks (5% of shift): Heavy Lifting: Lift objects weighing up to 15 lbs. Zynex Offers Exceptional Benefits (Full-Time Roles): 401k with company contribution. 8 paid holidays Zynex Prime PTO program Health & wellness bonus up to $50/month Frequent opportunities for role transitions and advancements Up to $150/month reimbursement for community volunteer hours Employee product discounts Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Management Industries Medical Equipment Manufacturing Referrals increase your chances of interviewing at Zynex Medical by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Tuition assistance Get notified about new Payment Manager jobs in Denver Metropolitan Area . 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