Senior Technical Program Manager

Senior Technical Program Manager

Technical Program Manager Role Overview
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe our differences enable us to be a better team — one that makes better decisions, drives innovation, and delivers better business results.
Technology at Mastercard
What we create today will define tomorrow: revolutionary technologies that reshape the digital economy to be more connected and inclusive than ever before — safer, faster, and more sustainable.
We need technologists who are energized by the challenges of a truly global network, with the talent and vision to create the critical systems and products that power global commerce and connect people everywhere to the vital goods and services they need every day.
Working at Mastercard means being part of a unique culture that is inclusive, diverse, and built on collaboration. It is a place that celebrates your strengths, values your experiences, and offers the flexibility to shape a career across disciplines and continents — while working alongside experts and leaders at every level of the business to improve what exists and invent what’s next.
All About You
Are you a technical program manager who wants to work for a company that offers above-and-beyond benefits, including paid parental leave, flexible work hours, gift matching, and volunteer incentives?
Do you want to work in an inclusive and nurturing culture that encourages your professional learning and development?
The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Knowledge / Experience
• 8+ years leading large-scale, end-to-end technical programs across multiple teams with complex dependencies in enterprise environments.
• Strong expertise in portfolio- and initiative-level program management, including governance, execution tracking, reporting, and operational readiness.
• Hands-on experience with Agile Scrum, SAFe, and blended delivery models, with strengths in work decomposition, sprint planning, backlog management, and delivery acceleration.
• Solid understanding of software engineering, system design, and architecture, with the ability to engage engineers on trade-offs, scalability, and constraints.
• Proven ability to drive business and customer outcomes through technical execution, measured through metrics and results.
• Demonstrated strength in risk management, ambiguity handling, stakeholder influence, and executive communication.
• Experience building and leading TPM organizations, mentoring leaders, shaping practices, and influencing technology roadmaps.
About the Role
• Drive transformational change in end-to-end product delivery by applying technical program management and engineering best practices across agile and hybrid environments.
• Lead large enterprise technical programs and products from inception to delivery, operating autonomously in ambiguous problem spaces.
• Maintain a deep understanding of business domains, systems, and architectural decisions, translating complexity into clarity and execution.
• Provide thought leadership, drive problem decomposition, accelerate delivery, and ensure predictable outcomes under tight deadlines.
• Establish trusted partnerships with engineering, business, and executive stakeholders, influencing decisions and aligning execution.
• Build, lead, and mature a high-performing TPM function, fostering strong delivery culture, empathy, and accountability.
Major Accountabilities
• Own program and portfolio execution, optimizing processes, aligning teams and technologies, and ensuring efficient use of resources.
• Drive delivery from planning through production, proactively managing risks, dependencies, escalations, and blockers.
• Establish clear governance, metrics, and reporting to enable transparency, timely decisions, and continuous improvement.
• Foster cross-team collaboration, accountability for results, and organizational learning.
• Act as the primary program representative, providing clear communication, accurate status, and stakeholder alignment.
• Stay current on technology trends, evaluate designs, and influence long-term organizational and technical direction.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.