X Street NC - Overnight Shift Support Staff

Overview We are a nonprofit organization dedicated to providing social services. The Overnight Shift Support Staff position is located at the X Street Navigation Center, a 100‑bed shelter in partnership with the City of Sacramento. The overnight shift runs from 10:00 PM to 6:30 AM. Employees working 30 or more hours per week are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short‑term disability insurance coverage. Responsibilities POSITION SUMMARY: The Shelter Support Staff is responsible for ensuring quality service in a safe, non‑judgmental manner to all program participants compassionately and professionally as it relates to the program objectives, including supportive interaction, assessment of needs, and maintaining safety and integrity of residents.

OBJECTIVES / ACTIVITIES:

A. Responsible for performing daily work requirements to achieve established objectives of the department. Explain program rules and regulations to residents and facilitate residents’ observance of the rules. Coordinate meal preparation, bed/sleeping assignments, showers, laundering, and other daily routines. Provide “awake” shift coverage and maintain ground security at all times; conduct hourly safety and security checks during designated periods. De‑escalate crisis before it develops and respond to crisis in an appropriate manner, providing emergency assistance to clients and coworkers as necessary. Maintain daily reports to provide statistical information. Respond to all client questions and concerns. Perform clerical duties on shift, i.e., answer telephone, record message, and file as necessary. Maintain clear, thorough, routine communication with all residents. May perform other duties as assigned. B. Responsible for assistance with client development. Support the Volunteers of America Staff in implementing plans to assist residents in the successful completion of the program. Role model positive behavior to help clients as they work towards self‑sufficiency. C. Responsible for all areas of daily program maintenance in compliance with company policies. Document and report all client concerns and/or infractions that can impact the program’s security and safety. Secure approval for exceptions to standard policy. Notify management of potential workflow problems and resource needs necessary to attain performance standards. Adhere to staffing schedules to provide adequate/safe staffing coverage and accomplish program objectives. Communicate with all staff, service providers, and external county/state/city program representatives as required. Direct available resources as required. Comprehend and adhere to ethical standards, program philosophy guidelines, and confidentiality laws. Maintain an above‑average working knowledge of fire, safety, and health standards to ensure a safe work environment for clients and all personnel. D. Responsible for Security tasks. Client Check‑In and Check‑Out Verify the identity of individuals entering or exiting the premises. Maintain accurate records of client entries and departures. Weapon Detection and Prevention and Storage Use handheld metal detectors (wanding) to ensure no weapons are brought onto the premises. Follow strict protocols for handling suspicious items or individuals. Conduct thorough searches of bags and personal belongings. Ensure prohibited items, such as drugs or paraphernalia, are not brought in. Identify and store items prohibited in the shelter. Surveillance and Monitoring Operate security cameras and monitor activity to ensure safety of shelter guests and staff. Report and respond to any signs of breaches or misconduct. Communication During Medical Emergencies Coordinate with staff to ensure swift response to medical situations. Facilitate clear and efficient communication between involved parties. Conflict Resolution Assist in de‑escalating verbal or physical altercations to maintain the safety of all community members. Use de‑escalation skills to diffuse tense situations without compromising security. Emergency Response Contact emergency personnel, such as EMS, Fire, or law enforcement, when necessary. Document incidents and actions taken during emergencies; log first responder information. Other duties as assigned. Qualifications EDUCATION AND EXPERIENCE: This position requires demonstrated ability to communicate and comprehend oral and written instructions and to provide services to clients without ethnic or social prejudices. It requires general knowledge of issues and challenges unique to homelessness, substance abuse, young adults, minorities, and people with disabilities. Must be able to utilize a range of interventions to work with clients with varying needs and levels of functioning. Must have the flexibility to work irregular hours and have the willingness to function as a team member. Computer skills required. Requires CPR and First Aid training within ninety (90) days of employment, re‑certification as necessary and TB testing annually.

SPECIFIC SKILLS REQUIRED:

Teamwork skills Oral and written communication skills Ability to de‑escalate crisis situations and assist residents and staff in emergency situations Organizational skills Analytical and decision‑making ability

PHYSICAL REQUIREMENTS

Lift and move up to 40 pounds Physically able to safely maneuver weight distribution of a guest in an emergency situation Repetitive movements such as mopping or vacuuming Ability to climb stairs regularly Stand, walk, bend, stoop, sit frequently, and kneel occasionally Pay Range USD $21.26 – USD $21.26 /Hr. #J-18808-Ljbffr Volunteers of America Northern California & Northern Nevada, Inc.