Administrative Assistant

Administrative Assistant

Employment Type: Contract

Work Hours: 37.5 hrs./week Work site: 100% Onsite.

Location: One Commerce Plaza, Albany, NY, 12257

Job Duration: 2 years Closing: 03/26/2026.

Minimum Candidate Qualifications

Proof of eligibility to work in New York State.

3 years of experience in a position performing the following duties:

• Managing incoming mail to ensure timely processing of correspondence; Reading documents to determine the proper processing; Managing outgoing daily correspondence to ensure timely processing; Acting as liaison with outside entities including sending correspondence to the outside entities and following up on overdue responses; Resolving workflow issues and errors that occur with internal processing; or corresponding with consumers or large companies to request information.

Job Description and Required Services

• Manage all incoming mail to ensure timely processing of correspondence. This includes
• reviewing complaint and appeal documents to determine proper handling for workflow
• processing and tracking incoming certified, overnight and priority mail.
• Reads documents entered into the various workflow management systems, determines and provides coding and forwards for further processing.
• Manage outgoing daily correspondence to ensure timely notification regarding complaint outcomes.
• Act as liaison with regulated entities. This includes updating files where appropriate, sending correspondence and following up on overdue responses.
• Resolve workflow issues and errors.
• Corresponds with consumers or health care providers requesting additional information to process new and existing files; and
• Other clerical duties as needed.
• Client will provide on the job training to temporary staff regarding the internal process and the workflow systems used for the position.

In addition, the candidate must possess and/or have the ability to:

• Work individually and as part of a team.
• Excellent verbal and written communication and interpersonal skills.
• Detail-oriented with the ability to organize and prioritize tasks effectively in a fast paced environment.
• Proficiency with Microsoft Office, including working experience with Outlook, Word, Excel and Teams.
• Reliability, and time and attendance are critical.

Miscellaneous Information:

• Monday through Friday, 9 PM to 5 PM; 37.5 hours per week.
• Telecommuting may be allowable upon discretion of the hiring manager.
• Client does not provide parking, but the office is accessible by bus.
• Interviews will be conducted in-person or online based on the availability.
• Training will be provided.

The Nexus Staff Difference:

• Our outstanding healthcare coverage, including dental and vision, begins in just 30 days after you join us.
• We offer weekly payments via ACH (Automated Clearing House).
• Serving as Prime Vendors to New York State and New York City for over 10 years.