Patient Navigator (Bilingual preferred) - Cancer Center

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and  comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

Responsibilities

Are you bilingual and have a desire to make a difference in a cancer center patient support role? Learn more below and be sure to apply for our Patient Navigator role at Mayo Clinic – Phoenix, Arizona campus.

The Mayo Clinic Comprehensive Cancer Patient Navigator is a liaison between ​​​​​our patients and Mayo Clinic. The Patient Navigator assists the patient and family by identifying needs and facilitating the connection to resources to decrease barriers to treatment and improve overall patient experience. The Patient Navigator remains current with resource and referral information and helps identify gaps in resources offered, working within the community to help bridge those gaps. The Patient Navigator works collaboratively with staff throughout Mayo Clinic and local service providers to enhance service and referral networks. The Patient Navigator is required to adhere to the ethical, compliance, and regulatory standards set forth for the enter/department/division/program and institution. Must enjoy interacting with and serving a diverse patient population and thrive in a rapidly changing, fast-paced environment.

Qualifications

• Required combinations of education/experience: A bachelor’s degree and three years of experience in communication, customer service, or patient care  OR  an associate’s degree (other approved college certificate) and six years  of experience in communication, customer service, or patient care.
• Prior experience working with diverse patient populations; demonstrate understanding and respect for different values and cultural practices with respect to health care and personal communications.
• Prior experience working with public health programs or in health systems which serve communities of color and marginalized populations.
• Bilingual candidate strongly preferred (fluent in English and Spanish).
• Experience working with cancer patients of all ages and families preferred.
• Awareness of and comfortability with connecting cancer patients and caregivers to local, regional and national resources.
• Demonstrated listening and engaging skills is required.
• Demonstrated organizational, communication and teamwork skills.
• Must be flexible and have the ability to respond to changing priorities and varying workloads.
• Experience in a medical field, managed care or similar environment and knowledge of the Mayo system is strongly preferred.
• Requires effective oral and written communication skills, and the ability to work in a complex environment with multi-dimensional points of view.
• The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail, and follow-through.
• Must possess the ability to inspire trust and confidence and communicate effectively with internal and external audiences.
• Incumbent must be self-motivated, self-directed and highly organized who will promote a productive, collegial workplace and be a professional ambassador for Mayo Clinic.
• Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position.
• Belief in the mission and strong ethical conduct is essential.
• Demonstrated proficiency in information technology, MS Office products, and clinical applications.
• An understanding of a complex healthcare system and the philanthropic process is desirable.
• Requires the ability to work collaboratively and professionally to build rapport with others at all levels of responsibility.
• Must possess effective interpersonal skills and the ability to interact on a professional level with individuals from diverse backgrounds.

Visa sponsorship is not available for this position. Must be U.S. citizen, permanent resident, refugee or asylee.

Exemption Status

Nonexempt

Compensation Detail

$28.80 - $43.25 / hour; Education, experience and tenure may be considered along with internal equity when job offers are extended.

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Mon - Fri; 8:00 a.m. - 4:30 p.m. MST

Weekend Schedule

Rare/As Needed

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives.  Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" .  Mayo Clinic participates in  E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Stephanie Baird