Customer Satisfaction Representative

Job Description

Job Description

We are looking for a Customer Satisfaction Representative to join our industrial team in Gardena, California in a Contract to Permanent role. This position supports customers, manufacturer representatives, and dealer or distributor partners by delivering product guidance, service support, and responsive communication throughout the sales and order process. The ideal candidate is comfortable balancing inbound service needs with proactive outreach, while helping strengthen customer relationships and supporting sales growth.

Responsibilities:
• Provide product guidance and practical recommendations to customers and sales partners based on application needs and business objectives.
• Communicate updates related to order timing, production status, shipping expectations, and service matters to ensure customers remain informed.
• Monitor outstanding quotations and conduct follow-up outreach to help move opportunities toward confirmed purchase orders.
• Assist with lead handling activities and contribute to prospecting efforts that support new customer development.
• Make outbound calls to identify business opportunities, re-engage prospects, and expand revenue within assigned markets.
• Coordinate return requests for the designated territory and help resolve related service concerns in a timely manner.
• Address elevated service issues from representatives, customers, and internal team members, involving leadership when further support is needed.
• Identify practical ideas that improve collaboration between the factory, representatives, and dealer or distributor network while helping reduce avoidable service-related costs.
• Use standard business software and database tools to document activity, manage customer information, and support daily service operations.• 1-2 years of customer service experience, ideally in an environment involving technical or industrial products.
• Some college coursework is preferred.
• Mechanical or technical knowledge is preferred and would be valuable in supporting product-related questions.
• Confidence in making outbound calls and taking initiative to uncover new business opportunities.
• Experience with order entry, inbound and outbound call handling, and general customer support activities.
• Strong verbal and written communication skills with the ability to interact professionally with customers and sales partners.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
• Proficiency with Microsoft Office and comfort learning or using business systems and databases.