Account Manager

Account Manager

Janea Systems (USA) is a dynamic team of the best and brightest software engineering specialists and solutions innovators, from around the world. From kernel to cloud, we provide high-impact software development services to Fortune 500 companies. We are seeking an exceptionally talented Account Manager to join our rapidly growing consulting team.

Memurai, a product built and maintained by Janea Systems, brings Redis capabilities natively to Windows enterprise environments. As an official Redis partner, Memurai is trusted by a growing number of enterprises running mission-critical workloads and AI on Windows infrastructure. It gives development and operations teams a native, fully supported alternative to running Redis on Linux. With the release of Memurai for Redis 8, Windows enterprise teams can now build AI-powered applications natively — including vector search, semantic caching, and RAG pipelines — without leaving their existing infrastructure. There has never been a better time to join.

We are seeking a commercially minded operator to own the full customer revenue lifecycle at Memurai — from closing new business to managing renewals, identifying growth opportunities, and building lasting relationships with technical buyers. This is a hands-on, full-cycle role for someone equally comfortable closing deals and managing accounts. You will own customer revenue end-to-end in a lean, fast-moving SaaS environment where initiative matters more than process.

This is not a role for an enterprise deal hunter who needs a large support team, nor for a pure customer success function focused on onboarding frameworks. It is for someone who wants real commercial ownership, direct line of sight to customer outcomes, and the opportunity to help shape Memurai's growth.

Location - Fully Remote/European Residence Required

Compensation - Fixed Salary

Work Schedule - Fully Flexible

Reports to - Head of GTM

Member of - Memurai Team

To be considered for this position, you must have the following qualifications:

• 3+ Years of B2B SaaS Commercial Experience: A proven track record managing the full commercial customer lifecycle — from new business to renewals and expansion — in a SaaS environment, preferably selling to technical buyers such as developers, DevOps teams, or IT infrastructure teams.
• Full-Cycle Commercial Ownership: Demonstrated ability to independently close inbound and self-sourced opportunities, manage an active book of accounts, and drive renewals without heavy process infrastructure behind you.
• Technical Credibility: Comfortable engaging with infrastructure and engineering audiences at a technical level. Experience with data infrastructure, caching, or developer tooling — at companies such as Redis, JetBrains, MongoDB, Percona, Couchbase, or similar — is a strong plus.
• CRM Proficiency: Comfortable working with Pipedrive, Zoho, or comparable CRM and sales tooling to maintain accurate pipeline data, activity records, and account hygiene.
• Excellent Communication Skills: Strong written and verbal communication, with the confidence to run discovery, qualification, and deal navigation independently and without escalation as the default.
• Startup Mindset: Comfortable in lean, fast-paced environments where not every process is defined, and where your ability to figure things out matters as much as your experience.

Ideal candidates will also have:

• Partnership and Channel Experience: A proactive approach to following up on and developing opportunities with channel partners, resellers, and technology ecosystem partners, including those in the Microsoft partner network.
• Expansion and Upsell Track Record: Experience identifying and closing expansion revenue opportunities within an existing customer base, including proactive account reviews and structured upsell conversations.

Responsibilities:

• Own the full commercial customer lifecycle for Memurai — new business, renewals, and account growth
• Manage and close inbound opportunities efficiently and independently, from first contact through signed agreement
• Proactively identify and reach out to likely-fit prospects when inbound volume requires supplementing
• Manage a book of existing customer accounts, conducting regular check-ins, driving renewals, and identifying upsell and expansion opportunities
• Build trusted, long-term relationships with technical buyers across developer, DevOps, and IT infrastructure teams
• Coordinate with product, support, and engineering teams when customer needs require it, serving as the customer's internal advocate
• Maintain accurate pipeline and account data in the CRM to improve forecast visibility and deal hygiene
• Follow up on leads from channel partners, resellers, and technology ecosystem partners
• Contribute field feedback to marketing and product on messaging gaps, objections, and customer insights

What Success Looks Like:

• 30 days: You understand the Memurai product, positioning, and existing customer base. You are running your own calls and have taken ownership of active deals and accounts.
• 90 days: You have closed new business, handled your first renewals cleanly, and have a clear picture of expansion opportunities in the existing book.
• 6 months: You are consistently delivering on new business and renewal targets, and customers know you as their go-to commercial contact at Memurai.

Why join Janea? Because world-class talent deserves world-class opportunities. What we offer:

• Competitive compensation with benefits, paid vacation, and sick leave.
• The opportunity to work with a globally diverse team of top Marketing & Sales talent on the industry's toughest Sales challenges.
• Ultra-flexible working conditions – we provide a generous office equipment allowance so you can work from home, we can also provide you with a desk at an office/coworking facility near you, or use both. No business travel necessary.
• An enjoyable, start-up work environment, with excellent opportunities for professional growth and development.
• Flexible working hours – as a remote-first company, our focus has always been on getting the job done well, not when or where it gets done.