Account Manager

Sanhua is looking for a Junior Account Manager to join our team in our Residential Business Unit. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Junior Account Manager is responsible for addressing client issues and responding to questions.

The ideal candidate comes with experience in account management and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. 

Responsibilities:

• Execute business plan for each assigned and targeted account
• Work with customers’ engineering, marketing, and sourcing teams to ensure the products meet the specifications and support in solving problems with product usage
• Understand and communicate customers’ demands, roadblocks, and growth targets to appropriate team members and develop plan to satisfy customers’ requests
• Secure orders, guarantee product standards and assure product delivery
• Follow-up on orders to ensure quality and expectations are met; provide feedback
• Develop and nurture strong direct customer contacts and positive and proactive relationships with all levels of customers.
• Follow-up new project launches with appropriate team members.
• Collaborate with CSRs and other team members to encourage and facilitate seamless customer engagement and interaction with the customers.
• Participate in relevant industry organizations and events, i.e. trade show

Requirements: 

• Bachelors of Science in Supply Chain & Logistics, Business Admin, or related field
• A minimum of 1-2 years' experience within account management / sales
• Strong communication, coordination, negotiation, and presentation skills
• Ability to adapt and react to a fast-paced business environment
• The successful candidate will have demonstrated an ability to:
  • exceed quarterly and annual sales objectives
  • identify, qualify, and close sales opportunities
  • implement and follow successful sales processes
  • Strong Oral/Written Communication skills required
  • Software skills required, including Word, Excel and Powerpoint
• Proficient in English. Spanish and Chinese are a plus.