Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Profit sharing

Join an established Austin insurance agency where great customer service matters, hard work is appreciated, and strong performance is recognized.

ABOUT OUR AGENCY

I opened my State Farm agency in Austin in 2014, and one thing I've learned is that a successful agency starts with great people.

I'm originally from Louisiana, a proud LSU alum, and married with two kids and our Golden Retriever, Bogie. I believe in creating a positive workplace where people enjoy coming to work, support each other, and take pride in helping customers.

We're a close-knit team that works hard, celebrates wins, and believes everyone's contributions matter. As the agency owner, I'm personally invested in helping our team succeed.

Want to learn more about our agency?

Visit Our Agency Website

THE OPPORTUNITY

We're looking for a friendly, motivated, and customer-focused professional who enjoys helping people and wants to build a career in insurance.

This position combines customer service, relationship building, and insurance sales. You'll assist existing customers, help identify gaps in coverage, and introduce additional protection when it makes sense.

You'll work with an established customer base, receive hands-on training, and have opportunities to grow your skills and earning potential.

Insurance experience is preferred but not required. We're willing to train someone with the right attitude, work ethic, and desire to succeed.

WHAT YOU'LL DO

• Customer Service: Help customers with policy questions, changes, billing, and everyday insurance needs.

• Relationship Building: Develop lasting relationships with new and existing customers.

• Coverage Reviews: Identify opportunities to better protect customers.

• Insurance Sales: Quote and sell auto, home, renters, and life insurance once properly licensed.

• Follow-Up: Contact customers regarding service requests, coverage reviews, and sales opportunities.

• Customer Retention: Provide a positive experience and help customers feel valued.

• Teamwork: Support coworkers and contribute to agency goals.

• Accountability: Maintain accurate records and meet service and sales expectations.

WHAT WE'RE LOOKING FOR

Required Qualifications

• Friendly, dependable, and professional.

• Strong communication and organizational skills.

• Comfortable having sales conversations and working toward goals.

• Positive attitude, strong work ethic, and willingness to learn.

• Ability to multitask, follow through, and take ownership of responsibilities.

• Willingness to obtain required Texas insurance licenses.

Preferred Qualifications

• Previous customer service or sales experience.

• Insurance agency experience or active Texas insurance licenses.

• Bilingual English/Spanish skills are a plus.

WHY JOIN OUR TEAM?

You'll work directly with an agency owner who's invested in your success and a team that values communication, accountability, and supporting one another.

We believe in recognizing strong performance, helping people develop their skills, and creating opportunities for growth.

We don't expect perfection. We do expect effort, integrity, and a willingness to improve.

READY TO JOIN OUR TEAM?

If you enjoy helping people, want to develop your sales skills, and are excited about building a career, I'd love to hear from you.