Front Desk Supervisor

Front Desk Supervisor

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views.

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations.

What we offer:

• Free daily meal and salad bar
• Benefits including: Medical, Dental, Vision, 401K (based on employment status)
• Paid vacation, sick, and holiday time
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!
• Property retail shop and hotel discounts
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club

What we ask:

• Consistently provide professional, attentive, and genuinely friendly service
• Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests

Hourly Rate

$24.44

Summary

The La Jolla Shores Hotel Front Desk Supervisor supervises the Front Desk in its day-to-day operations and helps ensure overall guest satisfaction by solving problems and providing exemplary customer service.

Essential Duties and Responsibilities:

• Trains and supervises front desk clerks and PBX operators.
• Acts as Front Office Manager in the absence of the Front Office Manager.
• Assists the Reservations and PBX Departments.
• Reads the Communication Log and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Uses voicemail, pagers and walkie talkies at appropriate times.
• Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Assists the Reservations Department in booking and assigning rooms.
• Responsible for accurate shift closing reports for front desk clerks.
• Does key audit and re-keys guest room locks when necessary.
• Handles inquiries and provides information and directions to Guests and Members.
• Informs housekeeping of check outs and new arrivals.
• Follows up on all outstanding guest assistance requests.
• Functions as Manager on Duty when needed.
• Takes Tennis reservations.
• Relieves the switchboard for breaks.
• Writes Incident, Accident and Guest Comment reports.
• Other duties may be assigned.

Outcome

The leadership provided by the front desk supervisors will have a great effect on the guest impression of the entire organization. The Supervisor's roll in motivation and training will lead to friendly and efficient guest services and will enhance guest comfort and satisfaction.

Supervisory Responsibilities

Supervises subordinates in the Front Desk, Bell stand, and PBX. Responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associates degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle or feel objects, tools, or controls The employee is occasionally required to walk; sit; and reach with hands and arms.

The employee must constantly lift and/or move up to 10 lbs. and frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and the ability to

Working Conditions

Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works near moving mechanical parts.

The noise level in the work environment is usually moderate.

Employees are required to perform all tasks as safely as possible and to adhere to the applicable safety procedures.

The La Jolla Beach & Tennis Club is committed to ensuring a safe work environment for all employees. In compliance with federal "Right to Know" requirements, the company freely discloses this information so that all employees are informed about potential hazards in the work place. We encourage all employees to immediately report any known or potentially dangerous hazards to management.

Interaction

Employees in this position have daily contact and interaction with members, guests, and visitors as well as the housekeeping and engineering departments. This position also requires frequent interaction with many other departments. Employees in this position must have the ability to communicate effectively and provide friendly customer service to these and all other designated internal and external customers.

Scheduling

This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.