Supply Chain Director

Job Description: Supply Chain Director Company: Chalet Desserts Location: 2701 Land Ave. Sacramento, CA 95815 Reports To: Chief Financial Officer Direct Reports: Purchasing Manager, Customer Service Manager Overview Chalet Desserts is a Sacramento based manufacturer of cake pops, cheesecake, and cookie dough, supplying major yogurt shops and ice cream manufacturers nationwide. We are seeking a Supply Chain Director to lead and unify our purchasing and customer service functions, reporting directly to the CFO. This is a hands-on leadership role responsible for building a cohesive, end to end supply chain that supports our growth while protecting quality, cost, and service levels, and the ideal candidate is someone who leads from the floor, not from behind a desk. This is a 100% on site role. Key Responsibilities Supply Chain Strategy & Leadership Develop and execute an integrated supply chain strategy spanning procurement, inventory, and order fulfillment. Provide direct leadership to the Purchasing Manager and Customer Service Manager, setting goals, coaching performance, and building bench strength. Partner with the CFO and executive team on capacity planning, capital investments, and long-range operational strategy. Translate company growth targets into supply chain capabilities, staffing plans, and process improvements. Set and monitor inventory policies (safety stock, reorder points) to prevent shortages and minimize excess or obsolete inventory. Analyze demand trends and seasonality to guide purchasing decisions across the supply chain. Ensure all supply chain activities comply with Plant, State, Federal, FDA, HACCP, and BRC food safety regulations. Partner with Quality and Production to maintain traceability, product specifications, and audit readiness. Other Duties as assigned by senior leadership Purchasing & Supplier Oversight Oversee sourcing, purchasing, and supplier management for all food and non-food materials, in partnership with the Purchasing Manager. Drive strategic sourcing initiatives, supplier diversification, and cost-savings programs without compromising quality or reliability. Review and approve key vendor contracts, pricing agreements, and terms negotiated by the purchasing team. Monitor supplier performance (quality, service, delivery) and hold vendors accountable to agreed standards. Customer Service & Order Fulfillment Oversee the Customer Service Manager and team to ensure order accuracy, on-time fulfillment, and a high standard of customer experience. Align customer service, sales, and operations to manage order promising, allocation, and exception handling. Serve as an escalation point for significant customer or fulfillment issues, driving root-cause resolution. Cost Control, Budgeting & Reporting Own the supply chain budget, including purchasing spend, freight, and labor costs. Develop and report on key performance indicators (KPIs) for cost, inventory turns, on-time delivery, and service levels. Identify and deliver cost-savings and productivity initiatives across purchasing, warehousing, and logistics. Systems & Continuous Improvement Champion ERP and inventory system optimization to improve data accuracy and cross-functional visibility. Identify and lead process improvement projects across the supply chain using lean or continuous improvement principles. Qualifications Bachelor#39;s degree in Supply Chain Management, Business, Logistics, or a related field. 7+ years of progressive supply chain, purchasing, or operations leadership experience, with prior experience managing managers or multiple functions. Experience in food manufacturing or CPG strongly preferred; familiarity with FDA, HACCP, and BRC requirements. Demonstrated success leading purchasing, warehouse/logistics, and/or customer service teams within the same organization. Strong analytical skills with the ability to build and interpret KPIs, budgets, and forecasts. Proficiency with ERP systems and advanced Excel; experience implementing or optimizing systems is a plus. Excellent negotiation, communication, and cross-functional leadership skills. Comfortable operating in a fast-paced, hands-on manufacturing environment and spending time on the production and warehouse floor. Physical Requirements Ability to spend time on the production and warehouse floor, including walking, standing, and occasional reaching, kneeling, or stooping. Chalet Desserts, LLC. 2701 Land Avenue Sacramento, CA 95815 Direct View phone number on click.appcast.io #J-18808-Ljbffr