Senior Operations Manager

Owning the strategy and execution of AI operations, the full-time Operations Senior Manager, AI will develop and implement an AI Operations strategy, collaborating with cross-functional teams to enhance customer experience in a remote setting. Key responsibilities Develop and deliver an AI Operations strategy, identifying and sizing problems suitable for AI solutions Collaborate with Product, Engineering, and Operations teams to execute the AI agenda and establish governance for continuous improvement Measure success based on cost, quality, and customer experience outcomes while building cross-functional trust Required qualifications 5+ years of program or project management experience 5+ years of operations leadership experience, particularly in contact center or customer operations Strong foundation in strategy development with proven results in ambiguous environments Structured, data-driven problem solver with a bias for action Ability to own an agenda and earn executive trust without a predefined playbook