Associate Director, Patient Navigator

About Genetix Biotherapeutics At Genetix Biotherapeutics every role has meaning, every team member is respected, and every day is a chance to make a difference. When you join Genetix, you become part of a company pursuing curative gene therapies to give patients and their families more days. We are doers, thinkers and collaborators who embrace and live by our values: innovation rooted in diversity, cooperation, integration of multiple viewpoints, and radical care. Summary Genetix Biotherapeutics’ Market Access, Advocacy + Policy (MAAP) team is dedicated to helping patients access our innovative gene therapies. As a member of the MAAP team you will work alongside committed, creative, and experienced individuals in the cell and gene therapy industry to enable patients to access our FDA‑approved gene therapies—patients who have no therapeutic alternatives for progressive, debilitating, and life‑shortening diseases. We are passionate about the science behind our therapies and the tremendous value they bring to patients, their families, the health care system, and society. About the Patient Services Team As a member of the Patient Services team you will provide education, guidance and support to patients enrolled in the company’s patient support services program. You will offer personalized assistance throughout the gene therapy treatment journey and collaborate cross‑functionally to optimize program operations. Key Responsibilities Patient & Caregiver Education Provide high‑touch education, support and resources to patients and caregivers regarding the gene therapy treatment process, including pre‑treatment considerations, treatment day logistics, and post‑treatment expectations. Explain patients’ gene therapy coverage based on their benefits and the steps needed to gain prior authorization to ensure understanding of the access process. Assess patient and caregiver needs and tailor resources and education to foster understanding, confidence and support. Serve as a trusted point of contact for patients, ensuring questions are answered in a compassionate and compliant manner. Case Management & Navigation Guide patients through the treatment journey, coordinating support services such as travel, lodging, reimbursement, and connecting resources. Identify potential barriers to treatment and implement proactive strategies to resolve access challenges in collaboration with cross‑functional partners. Monitor patient milestones and adherence to treatment timelines, ensuring timely and high‑quality support. Stakeholder Engagement Educate internal and external stakeholders on the program to drive awareness. Work with Qualified Treatment Centers (QTCs) to monitor patient status and facilitate patient support. Partner with QTCs, healthcare providers, and advocacy organizations to enhance patient and caregiver education and support treatment readiness. Represent Patient Services at community‑based organization events, patient advocacy conferences, and industry meetings. Gather insights from QTC visits, community interactions, and conference attendance to inform program design, messaging and outreach strategy. Communicate key insights and patient trends back to internal stakeholders to continuously refine engagement approaches and optimize program design. Program Operations & Continuous Improvement Contribute to the design and implementation of patient support initiatives, work instructions, patient‑facing resources, and best practices. Utilize data, analytics and patient feedback to identify opportunities for program improvement and drive excellence. Qualifications BA/BS with a minimum of 10 years of pharmaceutical or biotech patient services experience with demonstrated expertise in access/reimbursement and complex case management. Registered Nurse (RN) and gene therapy experience is a plus. Direct experience working with patients and/or caregivers. Strong knowledge of payer systems, reimbursement processes, and patient assistance resources. Exceptional communication skills and ability to engage patients, caregivers and health care providers with empathy and clarity. Deep empathy, resilience, creativity in problem‑solving, attention to detail, and action‑oriented mindset. Proficiency in data analysis and application of performance metrics to inform program improvements. Knowledge of regulatory and compliance guidelines for the industry and ability to evaluate unique scenarios in the context of program SOPs, policies and OIG requirements. Core Competencies Patient‑first mindset with deep empathy and cultural sensitivity. Resilience and composure in high‑stakes, emotionally complex situations. Creative problem‑solving and resourcefulness when navigating access barriers. Action‑oriented with a bias toward resolving issues quickly and thoroughly. Strong organizational skills and ability to manage competing priorities across field and office responsibilities. Collaborative approach with the ability to build trust across internal teams, QTC staff, and external partners. Pay Transparency Pay range: $175,000 USD – $185,000 USD. The role is eligible for an annual bonus and long‑term incentive. Actual base salary may vary based on experience, skills and other factors. Benefits Genetix’s total rewards package includes comprehensive health, life and disability insurance, employer‑matched 401(k) plan, lifestyle spending account, flexible time‑off and paid holidays, tuition reimbursement, loan repayment assistance, paid parental leave, paid onsite parking, commuter subsidy and additional benefits. Genetix is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics. #J-18808-Ljbffr Genetix Biotherapeutics