Receptionist

Customer Service RepresentativeThis role will support our licensed service team by handling high-volume, non-licensed customer interactions so licensed team members can focus on complex service and coverage conversations. You'll be a key part of delivering a smooth, friendly customer experience while keeping our office organized and efficient. This is an unlicensed, in-office, part-time position supporting two State Farm agencies.Key responsibilities include:Customer Interaction & Call SupportAnswer incoming calls and assist with unlicensed transactions (such as taking payments)Gather customer information and route calls appropriately or create CRM tasks for licensed team members to complete transactionsOutbound EngagementContact customers to share information or request follow-up itemsCall customers to set appointmentsMake birthday and relationship-building callsCustomer Experience & Office SupportWork assigned customer service tasks that do not require an insurance licenseAsk satisfied customers for online reviews and referralsAssist customers with setting up their State Farm online accountsVerify and update customer information to ensure CRM accuracyAssist with incoming and outgoing mailThis position does not provide insurance advice, quote policies, or make coverage recommendations.What we're looking for includes:Friendly, energetic, and enjoys talking with peopleAble to build rapport quickly and professionallyOrganized, efficient, and detail-orientedComfortable switching tasks frequently in a fast-paced environmentResourceful, self-accountable, and able to work independently once trained, while also being part of a high performing teamCoachable and open to feedbackStays accurate and calm despite frequent interruptionsSchedule & location:20–25 hours per week4–6 hours per day, Monday–FridaySome flexibility in start time, but must start between 8:45am-10:00amIn-office position based in University Place, WASupports both agencies using a shared virtual phone systemCompensation & growth:$20–$22 per hour, depending on experienceNon-exempt, hourly positionHigh performers who demonstrate reliability, initiative, and strong customer skills may have opportunities to pursue licensing and advance into a licensed role.Training & support:Structured onboarding with job shadowingScripts to fall back on for common interactionsChecklists and processes to ensure accuracy and consistencyOngoing support from agency ownershipOur team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in University Place, WA and help customers with their insurance and financial services needs, including:Auto insuranceHome insuranceLife insuranceRetirement planningState Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Heather Mccloskey - State Farm Agent